Technical Program Manager, Fleet Sustainment (Hybrid)

Aurora; Dallas (TX); Hybrid; USD 112,000 - 180,000; Full time

Benefits offered by this job

Annual bonus

Equity compensation

Benefits

Job summary

Aurora is seeking a Technical Program Manager for sustainment on the Vehicle Programs team, focused on keeping deployed fleets healthy and supported across post-deployment lifecycles. You will define field KPIs, coordinate parts, and drive issue resolution with engineering, quality, and supply chain teams.

The role requires near-office location in Dallas or Pittsburgh, travel up to 25%, and a track record of delivering technically complex programs with strong cross-functional leadership.

Qualifications

• Based near an Aurora office, preferably Pittsburgh, PA or Dallas, TX.
• Ability to travel up to 25%.
• Experience in program management and operations of highly technical initiatives.
• Ability to break complex projects down to manageable milestones and deliver them in a successful and timely manner.
• Strong ability to communicate (verbal and written) succinctly and effectively to various global audiences at all levels, from line engineers to partners to C-level executives.
• Master collaborator with impeccable attention to detail and organization, ability to influence, motivate, and generate goodwill with teammates while juggling multiple projects.
• Experience building project plans and roadmaps with clear dependency management.
• Demonstrated direct impact through the design, development, and launch of exceptional products and programs.
• Solid technical aptitude and ability to understand technical designs, challenges and risks; ability to work closely with engineers.
• Bachelor's degree or equivalent practical experience

Responsibilities

• Fleet Hardware Health: Take ownership of the hardware health, reliability, and operational readiness across the active deployed fleet of vehicles throughout their post-deployment lifecycle.
• Field Quality & Performance KPIs: Define, establish, and continuously monitor KPIs associated with field quality performance, component failure rates, and fleet uptime.
• Issue Escalation & Signals: Provide clear technical signals on hardware and embedded firmware issues observed in the fleet that require engineering investigation or remediation. Maintain, prioritize, and drive the burndown of the top issue list with engineering teams.
• Service part coordination: Establish and optimize robust processes for service parts provisioning, buffer stocking, and supply replenishment in coordination with Supply Chain and Operations teams.
• RMA & Quality Processes: Fortify Return Merchandise Authorization (RMA) workflows, failure analysis (FA) procedures, and feedback loops in close collaboration with Quality and Manufacturing teams.
• Aftersales & Lifecycle Support: Support comprehensive aftersales activities from a vehicle hardware perspective, including field service documentation, development of service and diagnostics tooling, and technical support escalation
• Risk & Cross-Functional Alignment: Identify, catalog, and report on risks to fleet sustainment.
• Proactively remove roadblocks, align priorities across cross-functional partners, and provide clear programmatic status reporting for leadership.

Skills

Program management

Milestone planning

Communication

Collaboration

Roadmap development

Technical aptitude

Travel readiness

Cross-functional leadership

Dependency management

Education

Bachelor's degree or equivalent

Tools

PM tools

AI tools

Job description

Aurora is seeking a Technical Program Manager for sustainment on the Vehicle Programs team, focused on keeping deployed fleets healthy and supported across post-deployment lifecycles. You will define field KPIs, coordinate parts, and drive issue resolution with engineering, quality, and supply chain teams.

The role requires near-office location in Dallas or Pittsburgh, travel up to 25%, and a track record of delivering technically complex programs with strong cross-functional leadership.