Technical Program Manager

Guesty; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Guesty in the United States is seeking a Technical Program Manager to act as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate complex technical challenges and ensure successful outcomes.

You will provide advanced guidance for customer use cases, lead the resolution of intricate technical hurdles, and take a proactive approach to driving product adoption that supports long-term retention and growth.

Responsibilities

• Act as a key technical partner to customers and navigate complex technical challenges.
• Provide advanced guidance for customer use cases and lead resolution of intricate technical hurdles.
• Drive product adoption to support long-term retention and growth.

Job description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles.

In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization.

Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.