Technical Product Support Specialist (Mining Equipment)

Reputable Recruiting, LLC; Newnan (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Reputable Recruiting, LLC is seeking a Product Support Specialist to represent the company at dealership and customer levels. The role involves assisting dealers with troubleshooting to deliver top-quality service for end users and facilitating product improvements through dealer communication.

On-site technical support for Hitachi mining equipment may be required to diagnose and resolve issues. Ideal candidates have 5+ years in product support, knowledge of hydraulics/electrics for heavy

Qualifications

• 5+ years practical working experience in product support.
• Basic knowledge of hydraulics and electrics for hydraulic excavators and wheel loaders.
• Proficient with Microsoft Office Suite.
• Data analysis skills preferred.
• Additional duties as assigned/needed.

Responsibilities

• Assist with warranty claims 1st judgement and other items, as needed.
• Provide expert technical phone support and corresponding call logs.
• Troubleshooting and problem-solving as required (First Incident Response/FIR response/answer).

Skills

Customer service

Communication

Data analysis

Team player

Problem solving

Tools

Microsoft Office Suite

Job description

Reputable Recruiting, LLC is seeking a Product Support Specialist to represent the company at dealership and customer levels. The role involves assisting dealers with troubleshooting to deliver top-quality service for end users and facilitating product improvements through dealer communication.

On-site technical support for Hitachi mining equipment may be required to diagnose and resolve issues. Ideal candidates have 5+ years in product support, knowledge of hydraulics/electrics for heavy