Global Hardware Reliability & Support Engineer

Hexagon Mining; Tucson (AZ); On-site; USD 90,000 - 150,000; Full time

Job summary

Hexagon Mining is seeking a Global Hardware Reliability Specialist to improve reliability and supportability of Hexagon’s Mining hardware across Operations, Safety, Underground, and Autonomous portfolios. The role interfaces between Product Development Hardware Engineering and Regional Hardware Repair teams, driving testing, deployment, and training across regions.

Responsibilities include coordinating regional information, providing Tier 2 deployment support, and updating installation and

Qualifications

• Associate (2-year) Degree in technology, engineering technology, or a related field.
• Experience in testing, troubleshooting, diagnosis, and repair of hardware components built for rugged environments.
• Minimum of 5 years’ experience working with technology (GPS, communication, and/or radio transmission).
• Minimum of 5 years’ experience working in a workshop with the ability to work in the field if required.

Responsibilities

• Acquire and maintain expert knowledge of Hexagon’s Hardware solutions across all solution portfolios (Operations, Safety, Underground, and Autonomous).
• Serve as the primary liaison between Product Development Hardware teams and Regional Hardware Support & Maintenance teams.
• Tier 2 Technical & Deployment Support: Provide second-level support to regional Services and Support teams addressing the deployment of Hexagon hardware solutions.
• Knowledgeable of the installation, configuration, maintenance, and operation of Hexagon solutions.
• Assist regions with the delivery and training of solutions for first in region or new hardware solution deployments.
• Address and resolve hardware issues escalated to the Global Support Team.
• Regional Training of Service & Support Teams: Knowledge sharing and training of regional support deployment and repair technicians/engineers.
• Train regional teams so that they are capable of training their customers.
• Technical Validation and Documentation: Collaborate with Product Development and New Product Introduction in validation of new hardware updates and releases; update technical documentation.

Skills

English fluency

Interpersonal skills

Coaching

Microsoft Office

Communication

Planning

Education

Associate degree

Bachelor’s degree (preferred)

Job description

Hexagon Mining is seeking a Global Hardware Reliability Specialist to improve reliability and supportability of Hexagon’s Mining hardware across Operations, Safety, Underground, and Autonomous portfolios. The role interfaces between Product Development Hardware Engineering and Regional Hardware Repair teams, driving testing, deployment, and training across regions.

Responsibilities include coordinating regional information, providing Tier 2 deployment support, and updating installation and