Technical Product Support Specialist - Windows & Skylights

Marvin; Dayton (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Experience assisting customers with technical questions and issues.
• Ability to document cases clearly in a CRM system.
• Comfort collaborating with manufacturing, engineering and field teams.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns.
• Document cases in the CRM system and track resolutions.
• Collaborate with manufacturing, engineering and field teams to ensure timely, accurate resolutions.

Skills

Customer support

Technical troubleshooting

CRM documentation

Cross-functional collaboration

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.