Technical Product Support & Solutions Advisor

Ashcroft Inc.; Stratford (CT); On-site; USD 74,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Vacation

Holidays

Parental Leave

EAP

HSA/FSA

Job summary

Ashcroft Inc. is seeking a skilled professional to serve as the primary interface with customers, delivering technical product information and recommendations.

You will route pricing requests and leads to the sales department, building deep product knowledge to support customers and prospects. In this role you will be the face of the company in high-quality telephone and email interactions, learn company platforms, provide market feedback, and generate management reports while supporting

Qualifications

• 2- or 4-Year Degree in engineering, or related technical field.
• 5+ years’ experience in engineering and/or technical sales a plus.
• Demonstrated technical aptitude and experience.
• Excellent written and verbal communication skills with strong organization.
• Working knowledge of MS Office; CRM systems (SalesForce, HubSpot) and collaboration platforms (SharePoint, Teams).
• Ability to learn product and understand instrument operations and applications.
• Multi-tasking and strong prioritization for time-sensitive inquiries.
• Professional and courteous presentation to customers.

Responsibilities

• Build strong product knowledge to provide technical and business information.
• Serve as the voice and face of the company through phone and email interactions.
• Distribute leads/RFQ inquiries to appropriate sales personnel.
• Learn to operate company computer platforms and applications.
• Provide feedback to marketing on literature and website content.
• Provide metric reports to management as required.
• Support marketing initiatives and company goals and values.
• Perform other duties as required.

Skills

Technical aptitude

Communication skills

Time management

Problem solving

Multi-tasking

Self-motivation

Education

Engineering degree

Tools

SalesForce

HubSpot

SharePoint

Teams

Job description

Ashcroft Inc. is seeking a skilled professional to serve as the primary interface with customers, delivering technical product information and recommendations.

You will route pricing requests and leads to the sales department, building deep product knowledge to support customers and prospects. In this role you will be the face of the company in high-quality telephone and email interactions, learn company platforms, provide market feedback, and generate management reports while supporting