Technical Product Support Representative - Manufacturing

Marvin; South Bend (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Provide technical support to customers, dealers, and internal partners.
• Document cases in the CRM system with accuracy and detail.
• Maintain product knowledge to troubleshoot windows, doors, and skylights.

Responsibilities

• Troubleshoot product and installation concerns for customers and partners.
• Document cases in the CRM system and track progress to resolution.
• Collaborate with manufacturing, engineering, and field teams to ensure timely resolutions.

Skills

Technical support

CRM documentation

Customer service

Tools

CRM software

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.