Technical Product Support Representative - Manufacturing

Marvin; Rochester (MN); On-site; USD 45,000 - 60,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team in Minnesota. You’ll assist customers, dealers, and internal partners with technical questions and issues related to Marvin’s premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM, and collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns and document cases in our CRM.
• Collaborate with manufacturing, engineering, and field teams to ensure timely resolutions.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.