Technical Product Support Representative - Manufacturing

Marvin; Evansville (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

Marvin in Evansville, IN is seeking a Product Support Specialist to assist customers, dealers, and internal partners with technical questions about Marvin's premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM, and work closely with manufacturing, engineering, and field teams to deliver timely, accurate resolutions in a people-first, craftsmanship-driven environment.

Qualifications

• Assist customers, dealers, and internal partners with technical questions about Marvin's premium windows, doors, and skylights.
• Troubleshoot product and installation concerns to identify root causes and effective resolutions.
• Document cases in our CRM system and keep case records up to date.
• Collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions.
• Troubleshoot product and installation concerns.
• Document cases in our CRM system with clear, actionable updates.
• Collaborate with manufacturing, engineering, and field teams to ensure timely resolutions.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.