Technical Product Support Representative - Manufacturing

Marvin; Kansas City (MO); On-site; USD 52,000 - 76,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions in Marvin's people-first, family-owned

Qualifications

• Experience in customer support or technical helpdesk.
• Ability to troubleshoot product and installation issues.
• Experience documenting cases in a CRM.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns.
• Document cases in the CRM system and update status.
• Collaborate with manufacturing, engineering, and field teams to ensure timely resolutions.

Skills

Customer support

Technical troubleshooting

CRM systems

Tools

CRM software

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.