Technical Product Support Representative - Manufacturing

Marvin; Columbus (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team in Columbus, OH. You will assist customers, dealers, and internal partners with technical questions and issues related to Marvin's premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM, and collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Detail-oriented problem solver with a can-do attitude.
• Experience troubleshooting product and installation concerns.
• Experience documenting cases in a CRM system.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns to determine timely resolutions.
• Document cases in our CRM and track progress with stakeholders.
• Collaborate with manufacturing, engineering, and field teams to ensure accurate resolutions.

Skills

Technical troubleshooting

Customer service

CRM documentation

Cross-functional collaboration

Tools

CRM software

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.