Technical Product Support Representative - Manufacturing

Marvin; Green Bay (WI); On-site; USD 38,000 - 60,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Experience assisting customers, dealers, and internal partners with technical questions.
• Ability to troubleshoot product and installation concerns and document cases clearly in a CRM.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues related to Marvin windows, doors, and skylights.
• Troubleshoot product and installation concerns and document cases in the CRM system.
• Collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Skills

Customer service

Troubleshooting

Documentation

Collaboration

Tools

CRM system

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.