Technical Product Support Representative - Manufacturing

Marvin; Akron (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Marvin, a family-owned company, is seeking a Product Support Specialist to join our Customer Service & Support team in Ohio. You’ll assist customers, dealers, and internal partners with technical questions about Marvin’s premium windows, doors, and skylights, and troubleshoot product and installation concerns.

You will document cases in our CRM, and collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions, upholding our craftsmanship, safety, and

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns.
• Document cases in the CRM system.
• Collaborate with manufacturing, engineering, and field teams to ensure timely resolutions.

Skills

Customer service

Troubleshooting

CRM documentation

Cross-functional collaboration

Tools

CRM software

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.