Order Management / Parts Specialist

Control Southern; Lakeland (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Control Southern in Lakeland, FL is seeking a Parts Specialist to support aftermarket parts sales and service. You will be the primary contact for customers, propose replacement parts, and prepare quotations throughout the equipment lifecycle.

Collaborating with Account Managers and Service Teams, you will identify opportunities, drive revenue growth, and deliver exceptional service, while keeping precise records and timely communications.

Qualifications

• Associate degree preferred, or high school diploma with equivalent customer service or sales support experience.
• Strong customer service mindset with a passion for helping customers succeed.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience with Microsoft Teams and Webex.

Responsibilities

• Serve as the primary contact for aftermarket parts inquiries, quotations, orders, and documentation.
• Deliver an exceptional customer experience driving satisfaction and loyalty.
• Build and maintain strong relationships with customers within an assigned territory.
• Manage customer expectations through proactive communication and timely updates.
• Identify opportunities, qualify customer needs, and provide effective solutions.
• Prepare accurate and competitive quotations and follow up to secure business.
• Collaborate with Account Managers, Application Engineers, and Service Teams to deliver comprehensive solutions.
• Present options and recommendations to improve reliability and asset longevity.
• Develop spare parts lists and advise on equipment maintenance and lifecycle planning.
• Research and resolve customer questions related to parts, applications, and order requirements.
• Manage and support the complete order fulfillment process from quotation through invoicing and payment.
• Process orders accurately and efficiently while ensuring compliance with procedures.
• Coordinate product assembly, shipment, invoicing, and order tracking.
• Escalate critical orders and resolve issues to meet commitments.
• Maintain detailed and accurate customer, order, and vendor records.
• Partner with internal teams and supplier partners to achieve growth objectives.
• Develop and maintain relationships with manufacturer and supplier partners.
• Assist with special pricing requests, expedited deliveries, customer agreements, and technical inquiries.
• Share product knowledge to support team success.

Skills

Customer service

Sales support

Technical problem-solving

Communication

Office software

Education

Associate degree preferred

High school diploma with equivalent experience

Tools

IFS ERP

Salesforce

Microsoft Teams

Webex

Job description

Description

About the Role

Are you passionate about delivering exceptional customer service and solving technical challenges? As a Parts Specialist, you'll play a vital role in helping our customers keep their operations running smoothly by providing expert support, timely solutions, and outstanding service.

In this customer-focused position, you'll serve as the primary point of contact for aftermarket parts sales and support within an assigned territory. You'll leverage your product knowledge to develop spare parts solutions, process orders, prepare quotations, and guide customers through the lifecycle of their equipment. Working closely with Account Managers, Application Engineers, and Service Teams, you'll help identify opportunities, drive revenue growth, and build long-term customer relationships.

This is an excellent opportunity for someone who enjoys combining customer service, technical problem-solving, and sales support in a collaborative, growth-oriented environment.

Key Responsibilities

Customer Service & Relationship Management

• Serve as the primary contact for customers regarding aftermarket parts inquiries, quotations, orders, returns, and documentation.
• Deliver an exceptional customer experience that drives satisfaction, loyalty, and repeat business.
• Build and maintain strong relationships with customers within an assigned territory.
• Manage customer expectations through proactive communication and timely updates.

Sales & Business Development

• Support territory growth by identifying opportunities, qualifying customer needs, and providing effective solutions.
• Prepare accurate and competitive quotations and actively follow up to secure business.
• Collaborate with Account Managers, Application Engineers, and Service Teams to deliver comprehensive solutions to customers.
• Present options and recommendations that help customers improve reliability, performance, and asset longevity.

Technical Parts Support

• Utilize product knowledge of current and legacy equipment to identify and recommend replacement parts.
• Develop spare parts lists and provide guidance on equipment maintenance and lifecycle planning.
• Advise customers when equipment has reached the end of its serviceable life and recommend appropriate replacement solutions.
• Research and resolve customer questions related to parts, applications, and order requirements.

Order Management & Operations

• Manageand support the complete order fulfillment process from quotation through invoicing and payment.
• Process orders accurately and efficiently while ensuring compliance with company procedures.
• Coordinate product assembly, shipment, invoicing, and order tracking activities.
• Escalate critical orders and resolve issues to ensure customer commitments are met.
• Maintain detailed and accurate customer, order, and vendor records.

Collaboration & Vendor Relations

• Partner effectively with internal teams to achieve department and company growth objectives.
• Develop and maintain strong relationships with key manufacturer and supplier partners.
• Assist with special pricing requests, expedited deliveries, customer agreements, and technical inquiries.
• Share product and application knowledge to support team success and customer outcomes.

What You'll Bring

Required Skills & Qualifications

• Associate degree preferred, or high school diploma with equivalent customer service, sales support, or technical industry experience.
• Strong customer service mindset with a passion for helping customers succeed.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience with Microsoft Teams and Webex.

Preferred Qualifications

• Experience with ERP and CRM systems such as IFS and Salesforce.
• Industrial, mechanical, valve, instrumentation, or technical parts experience.
• Knowledge of aftermarket parts sales, order management, or industrial equipment maintenance.
• Ability to analyze customer needs and recommend effective solutions.

What Success Looks Like

• Building trusted relationships with customers and internal stakeholders.
• Delivering accurate quotations and orders with a high level of responsiveness.
• Driving territory growth through proactive customer engagement and solution selling.
• Providing technical expertise that helps customers maximize equipment reliability and performance.
• Contributing to a collaborative team culture focused on customer success and continuous improvement.

Physical Requirements

This position is primarily office-based and sedentary in nature. Occasional lifting of files or materials, bending, reaching, and standing may be required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.