Technical Product Success Manager

Uptick; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Uptick is seeking a highly technical Customer Success Manager to own customer outcomes and drive platform adoption for a complex SaaS platform used across North America. You will serve as the ultimate product expert, guiding customers to extract maximum value and ensuring onboarding, adoption, and training milestones are achieved with a clear, facts-based approach.

This role emphasizes a non-sales, value-driven path focused on customer success, collaboration with Sales, Support, and Product, and

Qualifications

• Complex SaaS experience navigating highly complex platforms.
• Strong technical troubleshooting to identify workflows and blockers.
• Exceptional communication, empathy, and consensus-building.
• Cross-functional collaboration with Sales, Support, and Product.

Responsibilities

• Own onboarding, adoption, and training milestones for customers.
• Act as a strategic product consultant to maximize value.
• Collaborate with Sales, Support, and Product to improve the customer journey.

Skills

Complex SaaS Experience

Technical Troubleshooting

Exceptional Communication

Cross-Functional Collaboration

Job description

Uptick is seeking a highly technical Customer Success Manager to own customer outcomes and drive platform adoption for a complex SaaS platform used across North America. You will serve as the ultimate product expert, guiding customers to extract maximum value and ensuring onboarding, adoption, and training milestones are achieved with a clear, facts-based approach.

This role emphasizes a non-sales, value-driven path focused on customer success, collaboration with Sales, Support, and Product, and