Senior Enterprise Growth & Success Manager

Uptempo

Louisville (KY)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Uptempo is seeking a Senior Customer Success (Account) Manager to lead a portfolio of enterprise accounts, owning health, retention, and expansion. You will drive adoption, value realization, and ROI while serving as the trusted advisor to customers and surfacing feedback for product improvements.

You will work with Sales, Onboarding, Product, and Support to optimize usage, mitigate risk, and grow the book of business.

Qualifications

8+ years of customer success or account management with enterprise-level customers.
Experience managing Fortune 100-size accounts and their complexities.
Proven track record of exceeding retention and revenue targets in a quota- or retention-carrying role.
Strong understanding of SaaS, marketing workflow, and marketing technology with an analytical approach.
Ability to identify and qualify services and recurring-revenue opportunities and nurture to close.
Comfort communicating with senior marketing executives about budgeting, planning, and ROI.
Consultative advisory approach with entrepreneurial mindset focused on growth.
Experience working with senior management and technical stakeholders to drive outcomes.

Responsibilities

Own end-to-end lifecycle for enterprise accounts, driving adoption, outcomes, and ROI with Sales and Onboarding.
Conduct strategic executive business reviews to optimize usage and provide best-practice recommendations.
Guide marketing operation practices to advance customer maturity in planning, budgeting, ROI, and performance management.
Collaborate with Product and Support to improve application optimization and value.