Growth-Focused Customer Success Manager

United States Digital Space LLC; Boston (MA); Hybrid; USD 89,000 - 118,000; Full time

Benefits offered by this job

Best-in-breed onboarding

MEDDIC sales training

Stock equity participation

Job summary

The company is seeking a Customer Success Manager to proactively drive product attachment and foster strong relationships across the existing customer base through onboarding, upselling and cross selling. You will advocate for the customer internally and focus on a positive customer experience, rooted in relationship management while identifying growth opportunities.

The role emphasizes hybrid work culture and collaboration across teams, with a strong focus on lifecycle management, renewal risk

Qualifications

• Strong communicator with excellent attention to detail.
• 5-7 years of experience in a customer-facing role.
• Customer-minded with focus on value.
• Experience negotiating contract terms and pricing objections.

Responsibilities

• Partner with sales to ensure smooth onboarding.
• Proactively build relationships to create mutual trust.
• Execute full sales cycle for growth opportunities in existing accounts.
• Advise customers to maximize value of the company solution.
• Monitor usage trends to identify renewal risks and drive adoption.
• Collaborate across Support, Product, Finance, and Legal.

Skills

Relationship management

Customer success

Negotiation

Communication

Account management

Cross-selling

Job description

The company is seeking a Customer Success Manager to proactively drive product attachment and foster strong relationships across the existing customer base through onboarding, upselling and cross selling. You will advocate for the customer internally and focus on a positive customer experience, rooted in relationship management while identifying growth opportunities.

The role emphasizes hybrid work culture and collaboration across teams, with a strong focus on lifecycle management, renewal risk