Technical Customer Success Engineer

Hightouch; New York, Northern (NY, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

ISO equity options

On-call rotation

Job summary

Hightouch is seeking a Customer Success Engineer to help users maximize value from our data-promoting platform. The role blends technical support with cross-functional collaboration, requiring clear communication and strong organizational skills.

You will read API docs, work with SaaS connectors, participate in an on-call rotation, and partner with Solutions Engineers, TAMs, Marketing, and Engineering to deliver a seamless customer journey.

Qualifications

• 2+ years in a customer-facing role.
• Technical background through experience or education.
• Conversant in SQL or willing to learn basics.
• Strong discovery and interpersonal skills.
• Intellectual curiosity, high ambition, and humility.
• Excellent verbal and written communication skills.
• Ability to adapt to an ever-changing work environment.
• Thorough understanding of the technology industry and its players.
• Participate in an on-call rotation to provide timely support and ensure continuity for customer needs.

Responsibilities

• Work directly with users to ensure they get value from the platform.
• Answer questions in Intercom, Slack, on the phone, or through email.
• Collaborate across the organization with TAMs, Solutions Engineers, Marketing, Engineering, and Operations.

Skills

SQL

Interpersonal skills

Communication skills

Adaptability

Team player

Curiosity

Tools

APIs

Job description

Hightouch is seeking a Customer Success Engineer to help users maximize value from our data-promoting platform. The role blends technical support with cross-functional collaboration, requiring clear communication and strong organizational skills.

You will read API docs, work with SaaS connectors, participate in an on-call rotation, and partner with Solutions Engineers, TAMs, Marketing, and Engineering to deliver a seamless customer journey.