Strategic Platform Success Manager

S&P Global; Denver (CO); On-site; USD 59,000 - 84,000; Full time

Benefits offered by this job

Health & Wellness

Flexible downtime

Continuous learning

Invest in your future

Family friendly perks

Retail discounts

Job summary

S&P Global Market Intelligence is seeking a Customer Success professional to manage the full client lifecycle, from onboarding to renewal. You will drive platform adoption, build strong relationships with senior stakeholders, and partner with Product and Marketing to translate client feedback into roadmaps.

The role emphasizes data-driven engagement, usage analytics, and proactive health checks to maximize retention and growth across strategic accounts.

Qualifications

• Strong MS Office skills and ability to create reports and presentations.
• 2–5 years in customer success, financial services, or related client-facing roles.
• Experience with CRM systems (Salesforce) and cadence tools to manage engagements.

Responsibilities

• Manage the full customer journey across onboarding, adoption, engagement, and renewal.
• Drive platform adoption, usage growth, and value realization for clients.
• Develop and maintain client profiles in Salesforce with business priorities and changes in needs.
• Deliver role-specific training in person or virtually to ensure adoption of new functionality.
• Collaborate with Product and Marketing to align on client feedback and roadmap.
• Use usage analytics to identify renewal opportunities and inform upsell strategies.
• Translate client objectives and market trends into actionable recommendations.
• Be the client’s advocate inside the company to escalate requests to the right teams.

Skills

MS Office

Communication

Relationship building

Organizational skills

Problem solving

Curiosity

Education

Bachelor's degree in Finance, Economics, Business or related field

Customer Success or account management certification

Tools

Salesforce CRM

SalesLoft / Cadence engagement tools

Job description

S&P Global Market Intelligence is seeking a Customer Success professional to manage the full client lifecycle, from onboarding to renewal. You will drive platform adoption, build strong relationships with senior stakeholders, and partner with Product and Marketing to translate client feedback into roadmaps.

The role emphasizes data-driven engagement, usage analytics, and proactive health checks to maximize retention and growth across strategic accounts.