Technical Parts Specialist - Fire Apparatus

REV Group; Louisiana; Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

REV Group, Inc. in Holden, LA is hiring a Technical Customer Service Representative I to support aftermarket parts sales for fire apparatus. You will identify parts, research BOMs, liaise with manufacturers and dealers, and create part numbers to fulfill orders while meeting sales goals.

Strong mechanical aptitude and MS Office proficiency are required for accurate communication and timely problem solving. This role emphasizes collaboration with customers, dealers, and vendors via phone and

Qualifikationen

• 3 years of fire apparatus-related work and/or 2 years of production line-related work, ability to read blueprints.
• Requires a basic understanding of heavy truck components (such as axles, engines, cooling systems, etc.), electrical systems including multiplex, hydraulic systems, body/cab components (such as latches, doors, bumpers, etc.), firefighting pump and plumbing systems.
• Mathematical ability is essential throughout the customer service and parts sales processes.
• Strong written and oral communication skills
• Practical computer experience is required. (MS Office suite)

Aufgaben

• Utilize automotive mechanical knowledge to identify the location of parts in fire apparatus.
• Identify parts needed for repair and service of fire apparatus using schematics, bill of materials, pictures, photographs, diagrams, and information from various computer and hard-copy sources.
• Conduct research to facilitate the sale of parts by working with manufacturers, suppliers, engineers and technical support teams.
• Create part numbers for customers to order parts.
• Collaborate with customer service and purchasing team to identify replacements for obsolete parts.
• Create documents using Word, Excel, PowerPoint, and Adobe to detail research findings for future use.
• Organize and maintain files for parts research findings for specific fire apparatus and specific parts.
• Recommend and sell aftermarket parts according to established goals.
• Provide sales promotion, pricing, and technical information/literature to dealers and customers.
• Keep operating managers informed of customer and parts sales trends.
• Administer company policies and procedures for functional responsibility and related activities.
• Communicate internally and externally using professional, clear, and concise language via telephone, email, and face-to-face conversations.
• Process work orders and help facilitate part shipments as needed

Kenntnisse

Automotive knowledge

Customer service

Sales support

Ausbildung

High school diploma or equivalent

Tools

MS Office suite

Jobbeschreibung

REV Group, Inc. in Holden, LA is hiring a Technical Customer Service Representative I to support aftermarket parts sales for fire apparatus. You will identify parts, research BOMs, liaise with manufacturers and dealers, and create part numbers to fulfill orders while meeting sales goals.

Strong mechanical aptitude and MS Office proficiency are required for accurate communication and timely problem solving. This role emphasizes collaboration with customers, dealers, and vendors via phone and