Fire Apparatus Parts Specialist

ADP, Inc.; New Castle (DE); On-site; USD 42,000 - 56,000; Full time

Job summary

ADP, Inc. in New Castle, DE is seeking a Full Time Sales Fire & Emergency Parts Specialist who delivers exceptional customer service and technical support to fire departments and emergency services.

You will manage parts inquiries, coordinate orders, and ensure timely delivery to minimize apparatus downtime. Responsibilities include identifying replacement parts for fire apparatus and vehicles, preparing quotes, processing orders, answering inquiries, and building relationships with fleet

Qualifications

• High school diploma or equivalent.
• 2+ years of parts, warehouse, automotive, heavy truck, or fire apparatus experience.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Ability to learn parts lookup systems and ERP software.
• Strong organizational and multitasking abilities.
• Valid driver's license.

Responsibilities

• Assist customers in identifying and ordering replacement parts for fire apparatus, ambulances, rescue vehicles, and emergency equipment.
• Respond promptly to customer inquiries via phone, email, and in person.
• Prepare quotations and pricing for parts requests.
• Process customer orders accurately and efficiently.
• Build and maintain strong relationships with fire departments, fleet managers, and service personnel.
• Follow up on open quotes and backordered items.
• Research parts using manufacturer catalogs, online systems, schematics, and technical documentation.
• Identify OEM and aftermarket replacement parts.
• Coordinate with manufacturers and vendors to source hard-to-find parts.
• Maintain knowledge of fire apparatus systems, including pump, electrical, lighting, hydraulic, foam, breathing air, and emergency devices.

Skills

Customer service

Communication

Organizational skills

Multitasking

Driver's license

Education

High school diploma

Tools

ERP software

Parts lookup systems

Microsoft Office

Job description

ADP, Inc. in New Castle, DE is seeking a Full Time Sales Fire & Emergency Parts Specialist who delivers exceptional customer service and technical support to fire departments and emergency services.

You will manage parts inquiries, coordinate orders, and ensure timely delivery to minimize apparatus downtime. Responsibilities include identifying replacement parts for fire apparatus and vehicles, preparing quotes, processing orders, answering inquiries, and building relationships with fleet