Fire & Emergency Parts Specialist

Matheny Motors; Duncan Village (DE); On-site; USD 42,000 - 64,000; Full time

Job summary

Matheny Motors in New Castle, DE is hiring a Fire & Emergency Parts Specialist to provide exceptional customer service and technical support for fire departments and emergency services. You will identify and order replacement parts, prepare quotes, process orders, and coordinate shipments to minimize equipment downtime.

The role requires 2+ years in parts or related fields, a high school diploma, and proficiency with Microsoft Office and ERP systems. A valid driver’s license is required.

Qualifications

• High school diploma or equivalent required.
• Minimum 2+ years experience in parts, warehouse, automotive, heavy truck, or fire apparatus.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Ability to learn parts lookup systems and ERP software.
• Strong organizational and multitasking abilities.
• Valid driver's license.

Responsibilities

• Assist customers in identifying and ordering replacement parts for fire apparatus and emergency equipment.
• Respond promptly to customer inquiries via phone, email, and in person.
• Prepare quotations and pricing for parts requests.
• Process customer orders accurately and efficiently.
• Build and maintain relationships with fire departments, fleet managers, and service personnel.
• Follow up on open quotes and backordered items.

Skills

Customer service

Communication

Organizational skills

Multitasking

Time management

Team collaboration

Written and verbal communication

Education

High school diploma

Tools

Microsoft Office

ERP software

Parts lookup systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales New Castle, DE, US

The Fire & Emergency Parts Specialist is responsible for providing exceptional customer service and technical support to fire departments, municipalities, emergency service organizations, and internal service personnel. This position manages parts inquiries, processes orders, coordinates shipments, maintains inventory accuracy, and ensures customers receive the correct parts in a timely manner to minimize apparatus downtime.

• Assist customers in identifying and ordering replacement parts for fire apparatus, ambulances, rescue vehicles, and emergency equipment.
• Respond promptly to customer inquiries via phone, email, and in person.
• Prepare quotations and pricing for parts requests.
• Process customer orders accurately and efficiently.
• Build and maintain strong relationships with fire departments, fleet managers, and service personnel.
• Follow up on open quotes and backordered items.

Parts Identification & Procurement

• Research parts using manufacturer catalogs, online systems, schematics, and technical documentation.
• Identify OEM and aftermarket replacement parts.
• Coordinate with manufacturers and vendors to source hard-to-find parts.
• Maintain knowledge of fire apparatus systems, including:
  • Pump systems
  • Electrical components
  • Lighting systems
  • Hydraulic equipment
  • Foam systems
  • Breathing air systems
  • Emergency warning devices

Qualifications

Required

• High school diploma or equivalent.
• 2+ years of parts, warehouse, automotive, heavy truck, or fire apparatus experience.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word).
• Ability to learn parts lookup systems and ERP software.
• Strong organizational and multitasking abilities.
• Valid driver's license.

Preferred

• Experience in the fire apparatus, emergency vehicle, heavy truck, or fleet maintenance industry.
• Knowledge of OEM parts catalogs and technical schematics.
• Experience with inventory control and warehouse operations.
• Understanding of purchasing and supply chain processes.
• Customer-focused mindset
• Technical problem-solving ability
• Inventory management
• Time management
• Team collaboration
• Strong written and verbal communication
• Ability to work in a fast-paced environment

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to stand, walk, bend, and reach throughout the workday.
• Ability to operate forklifts and warehouse equipment (or willingness to become certified).