Technical Partnerships Lead - API & Integration Architect

Global Payments; Lenexa (KS); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Global career growth

Learning & development

Inclusive team environment

Community & charity initiatives

Employee assistance program

Recognition program

Job summary

Global Payments is seeking a Technical Partner Manager to serve as the primary technical contact for Small Business/Retail ecosystem partners. You will lead discovery, evaluate APIs, and coordinate cross-functional teams to ensure timely integration and successful partner launches.

The role requires a bachelor’s degree and 5+ years in technical partnerships or related technology roles, with travel as needed. Join a global team delivering payments technology and software solutions.

Qualifications

• Bachelor’s degree is required.
• 5+ years of experience in technical partnerships, technical account management, implementation consulting, solution engineering, technical program management, or related technology roles.
• Experience supporting API integrations, SaaS platforms, POS systems, commerce platforms, or enterprise applications.

Responsibilities

• Lead technical discovery activities for prospective and existing partners.
• Evaluate partner solutions, APIs, data flows, architecture designs, implementation requirements, and technical fit within the Genius ecosystem.
• Identify integration opportunities, potential technical risks, dependencies, and implementation considerations.
• Partner with Product and Engineering teams to gather and communicate technical requirements.
• Provide technical recommendations that support partner prioritization and business case development.
• Develop and manage partner integration plans from technical evaluation through production launch.
• Coordinate cross-functional activities involving Product, Engineering, QA, Technical Services, Operations, Support, and partner technical teams.
• Track implementation milestones, dependencies, certification activities, testing schedules, launch readiness criteria, and deployment plans.
• Facilitate issue resolution and remove obstacles that impact partner delivery timelines.
• Drive execution and accountability throughout the integration lifecycle.
• Manage the certification process for partner integrations supporting SMB Restaurant customers.
• Ensure partners successfully complete testing requirements, operational readiness reviews, documentation requirements, and certification standards.
• Coordinate user acceptance testing, pilot programs, launch readiness reviews, and production deployment activities.
• Verify support procedures, escalation paths, knowledge base documentation, and operational processes prior to launch.
• Support successful partner launches and post-launch stabilization activities.
• Provide ongoing technical guidance and enablement to ecosystem partners.
• Coordinate access to technical documentation, APIs, development resources, testing environments, and support channels.
• Help partners adopt integration of best practices and platform standards.
• Monitor partner adoption, integration utilization, and operational performance.
• Identify improvement opportunities that enhance customer experience, integration quality, and partner satisfaction.
• Serve as a primary coordinator for technical escalations impacting SMB Restaurant partners and customers.
• Partner with Engineering, Product, Support, and Operations teams to investigate issues and coordinate resolutions.
• Manage communication during critical incidents and ensure appropriate stakeholder alignment.
• Monitor integration of health, recurring issues, partner satisfaction, and support trends.
• Drive root cause analysis and continuous improvement initiatives to improve operational stability.
• Partner closely with Product and Engineering organizations to ensure partner solutions align with platform capabilities and strategic direction.
• Communicate with partner requirements, technical feedback, market opportunities, and operational challenges to internal stakeholders.
• Support integration of roadmap planning discussions by providing technical input, partner demand signals, implementation estimates, and business context.
• Coordinate dependency management and integration of sequencing activities across multiple initiatives.
• Maintain alignment between partner technical roadmaps and Genius platform capabilities.
• Ensure a consistent partner experience throughout onboarding, integration of delivery, launch, and long-term support.
• Support quarterly business reviews, partner operating reviews, and cross-functional planning processes.

Education

Bachelor’s degree

Job description

Global Payments is seeking a Technical Partner Manager to serve as the primary technical contact for Small Business/Retail ecosystem partners. You will lead discovery, evaluate APIs, and coordinate cross-functional teams to ensure timely integration and successful partner launches.

The role requires a bachelor’s degree and 5+ years in technical partnerships or related technology roles, with travel as needed. Join a global team delivering payments technology and software solutions.