Technical Order Entry & Customer Experience Specialist

Basco Group; Hamilton (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) & 401(k) matching

Dental, Vision, and Health Insurance

Health Savings & Flexible Spending

Life Insurance

Paid Time Off

Referral Program

Retirement Plan

Flexible Schedule

Job summary

Basco Engineered Products seeks a Technical Order Entry / Customer Service Representative in Hamilton, OH to accurately enter complex glass orders, manage communications, and support quoting. You will collaborate with customers and internal teams to ensure precise orders and timely updates.

The role emphasizes attention to detail, professionalism, and strong communication across phone, email, and in person interactions. Full-time position with benefits offered.

Qualifications

• High level of professionalism and customer service orientation.
• Strong organizational and follow-up skills.
• Effective problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage customer needs via phone, email, and in person.
• Technical aptitude and familiarity with measurement and product specifications.

Responsibilities

• Enter customer orders involving dimensions and glass type.
• Provide status updates and promise ship dates.
• Prepare quotes, including commercial project quotes.
• Educate customers on products and sizes to fit needs.
• Verify order accuracy before submitting to manufacturing.
• Resolve issues, trace progress, and prioritize satisfaction.
• Perform additional duties and projects as assigned.

Skills

Customer service

Organizational skills

Problem solving

Verbal communication

Written communication

Attention to detail

Order processing

Technical aptitude

Job description

Basco Engineered Products seeks a Technical Order Entry / Customer Service Representative in Hamilton, OH to accurately enter complex glass orders, manage communications, and support quoting. You will collaborate with customers and internal teams to ensure precise orders and timely updates.

The role emphasizes attention to detail, professionalism, and strong communication across phone, email, and in person interactions. Full-time position with benefits offered.