Technical Order Entry / Customer Service

BASCO GLASS LLC; Hamilton (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) & 401(k) matching

Dental, Vision, and Health Insurance

Health Savings & Flexible Spending

Life Insurance

Paid Time Off

Referral Program

Retirement Plan

Flexible Schedule

Job summary

BASCO GLASS LLC in Hamilton, OH seeks a Technical Order Entry / Customer Service Representative to enter complex glass orders, prepare quotes, and support customers from initial inquiry to delivery.

You will manage orders with attention to dimensions, glass type, and timing, provide status updates, and collaborate with manufacturing and sales teams to ensure accurate shipments and high customer satisfaction.

Qualifications

• High level of professionalism and customer service orientation.
• Strong organizational and follow-up skills.
• Excellent verbal and written communication.
• Ability to manage orders via phone, email, and in person.
• Technical aptitude and familiarity with measurement and product specifications.

Responsibilities

• Enter customer orders with specifications (dimensions, glass type).
• Provide customers with status updates and promise ship dates.
• Prepare and enter quotes, including commercial project quotes and custom calculations.
• Educate customers on products and options to fit needs.
• Verify order accuracy before submission to manufacturing.
• Resolve customer issues and track order progress for satisfaction.

Skills

Customer service

Organization

Communication

Problem solving

Technical aptitude

Measurement proficiency

Job description

Location: Basco Engineered Products - HAMILTON, OH 45011

The Technical Order Entry / Customer Service Representative is responsible for accurately entering complex glass orders, managing customer communications, and supporting custom product quoting. This role requires a strong technical background, attention to detail, and the ability to work collaboratively with customers and internal teams.

Key Responsibilities

• Enter customer orders involving dimensions (length, width, thickness) and glass type.
• Provide customers with status updates and promise ship dates.
• Prepare and enter quotes, including commercial project quotes and custom product calculations.
• Educate customers on products and processes, helping them select appropriate options and sizes.
• Verify order accuracy before submission to the manufacturing team.
• Resolve customer issues, trace order progress, and prioritize customer satisfaction.
• Perform additional duties and projects as assigned by management.

Qualifications

• High level of professionalism, enthusiasm, and customer service orientation.
• Strong organizational and follow-up skills.
• Effective problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage customer needs via phone, email, and in person.
• Technical aptitude and familiarity with measurement and product specifications.

Job Type

Full-time

Benefits

• 401(k) & 401(k) matching
• Dental, Vision, and Health Insurance
• Health Savings & Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Referral Program
• Retirement Plan
• Flexible Schedule

Schedule

• 8-hour shift
• Monday to Frida