Technical Order Entry / Customer Service

Basco Group; Hamilton (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) & 401(k) matching

Dental, Vision, and Health Insurance

Health Savings & Flexible Spending

Life Insurance

Paid Time Off

Referral Program

Retirement Plan

Flexible Schedule

Job summary

Basco Engineered Products seeks a Technical Order Entry / Customer Service Representative in Hamilton, OH to accurately enter complex glass orders, manage communications, and support quoting. You will collaborate with customers and internal teams to ensure precise orders and timely updates.

The role emphasizes attention to detail, professionalism, and strong communication across phone, email, and in person interactions. Full-time position with benefits offered.

Qualifications

• High level of professionalism and customer service orientation.
• Strong organizational and follow-up skills.
• Effective problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage customer needs via phone, email, and in person.
• Technical aptitude and familiarity with measurement and product specifications.

Responsibilities

• Enter customer orders involving dimensions and glass type.
• Provide status updates and promise ship dates.
• Prepare quotes, including commercial project quotes.
• Educate customers on products and sizes to fit needs.
• Verify order accuracy before submitting to manufacturing.
• Resolve issues, trace progress, and prioritize satisfaction.
• Perform additional duties and projects as assigned.

Skills

Customer service

Organizational skills

Problem solving

Verbal communication

Written communication

Attention to detail

Order processing

Technical aptitude

Job description

Job Details

Job Location: Basco Engineered Products - HAMILTON, OH 45011

Technical Order Entry / Customer Service Representative

The Technical Order Entry / Customer Service Representative is responsible for accurately entering complex glass orders, managing customer communications, and supporting custom product quoting. This role requires a strong technical background, attention to detail, and the ability to work collaboratively with customers and internal teams.

Key Responsibilities

• Enter customer orders involving dimensions (length, width, thickness) and glass type.
• Provide customers with status updates and promise ship dates.
• Prepare and enter quotes, including commercial project quotes and custom product calculations.
• Educate customers on products and processes, helping them select appropriate options and sizes.
• Verify order accuracy before submission to the manufacturing team.
• Resolve customer issues, trace order progress, and prioritize customer satisfaction.
• Perform additional duties and projects as assigned by management.

Qualifications

• High level of professionalism, enthusiasm, and customer service orientation.
• Strong organizational and follow-up skills.
• Effective problem‑solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage customer needs via phone, email, and in person.
• Technical aptitude and familiarity with measurement and product specifications.

Job Type

Full‑time

Benefits

• 401(k) & 401(k) matching
• Dental, Vision, and Health Insurance
• Health Savings & Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Referral Program
• Retirement Plan
• Flexible Schedule

Schedule

8‑hour shift, Monday to Frida