TECHNICAL OPERATIONS SUPERVISOR

JHB-CUI; Tennessee; On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Holidays

Paid Time Off

Professional development and liderazgo

Collaborative leadership team

Job summary

CUI Cable Services seeks a motivated, hands-on Cable Technician Operations Supervisor to lead field technicians and drive safety, quality, and customer satisfaction. You’ll coach, mentor, and develop a high-performing team while coordinating daily routes and deployments to optimize productivity.

You will analyze KPIs, implement improvements, and ensure compliance with safety standards. This role offers growth opportunities and a path to advance within the organization.

Qualifications

• 3+ years in telecommunications or cable operations.
• Experience leading field technicians.
• Strong knowledge of cable installation, service, troubleshooting, and quality standards.
• Excellent communication and coaching abilities.
• Proven ability to motivate teams and drive results.
• Strong organizational and time-management skills.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Recruit, coach, and develop a high-performing team of cable technicians.
• Conduct ride-alongs and performance reviews to help technicians grow.
• Foster a positive, accountable, and safety-first culture.
• Plan daily workloads, routes, and technician assignments to maximize productivity.
• Monitor staffing levels, service completion rates and scheduling.
• Ensure work is completed safely, efficiently, and to customer specifications.
• Perform quality control inspections and field audits.
• Resolve escalated customer concerns with professionalism and urgency.
• Partner with technicians to improve first-time completion rates and customer satisfaction.
• Analyze metrics and identify opportunities to improve productivity, quality, and profitability.
• Coordinate materials, equipment, vehicles, and inventory.
• Assist with complex installations and technical troubleshooting when needed.
• Ensure compliance with company policies, customer standards, and safety regulations.

Skills

Leadership

Coaching

Operational planning

Communication

Safety culture

Team development

Job description

Job Description

Job Description

At CUI Cable Services, we don't just install telecommunications services—we build teams that keep communities connected.

We're looking for a motivated, hands-on Cable Technician Operations Supervisor who thrives on developing people, solving operational challenges, and delivering exceptional customer experiences. If you're the type of leader who enjoys coaching technicians, improving processes, and creating a culture of accountability and success, we'd love to meet you.

This is more than a supervisor position—it's an opportunity to make a measurable impact on our business while advancing your leadership career with a company that believes in promoting from within.

What You'll Do

As the Operations Supervisor, you'll oversee the daily performance of a team of field technicians while ensuring operational excellence, customer satisfaction, and employee development.

Lead & Develop Your Team

• Recruit, coach, mentor, and develop a high-performing team of cable technicians.
• Conduct ride-alongs, field coaching, and performance reviews that help technicians grow professionally.
• Foster a positive, accountable, and safety-first culture.

Drive Operational Excellence

• Plan daily workloads, routes, and technician assignments to maximize productivity.
• Monitor workforce utilization, staffing levels, and service completion rates.
• Ensure work is completed safely, efficiently, and to customer specifications.

Own Quality & Customer Experience

• Perform quality control inspections and field audits.
• Resolve escalated customer concerns with professionalism and urgency.
• Partner with technicians to improve first-time completion rates and customer satisfaction.

Improve Performance

• Analyze operational metrics and identify opportunities to improve productivity, quality, and profitability.
• Track KPIs including:
  • Productivity
  • Quality scores
  • Repeat service calls
  • Customer satisfaction
  • Technician performance
  • Safety compliance
• Develop action plans that continuously improve team performance.

Support Daily Operations

• Coordinate materials, equipment, vehicles, and inventory.
• Partner with dispatch and operations leadership to ensure efficient scheduling.
• Assist with complex installations and technical troubleshooting when needed.
• Ensure compliance with company policies, customer standards, and safety regulations.

What We're Looking For

We're searching for someone who combines strong technical knowledge with exceptional leadership skills.

Required Qualifications

• 3+ years of experience in telecommunications, cable, fiber, or broadband operations
• Previous leadership or supervisory experience managing field technicians
• Strong understanding of cable installation, service, troubleshooting, and quality standards
• Excellent communication and coaching abilities
• Proven ability to motivate teams while holding them accountable for results
• Strong organizational and time-management skills
• Comfortable working in a fast-paced, changing environment
• Valid driver's license with an acceptable driving record

Preferred Qualifications

• Experience supporting Comcast, Cox, Charter, or other major telecommunications providers
• Knowledge of technician production metrics and operational reporting
• Experience with workforce scheduling and dispatch coordination
• OSHA or other telecommunications safety certifications
• Experience managing performance through KPIs and data analysis

Why You'll Love Working Here

At CUI Cable Services, we believe our leaders deserve the tools and support they need to succeed.

We Offer

• Competitive salary based on experience
• Company vehicle and fuel card
• Company phone and technology
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Holidays
• Paid Time Off
• Professional development and leadership growth opportunities
• A collaborative leadership team that values innovation and continuous improvement

Why CUI?

At CUI, you'll have the opportunity to lead a talented team, influence operational strategy, and make a direct impact on business performance. We empower our leaders to think creatively, solve problems, and build teams that deliver exceptional service every day.

If you're ready to lead from the front, develop great people, and help shape the future of