CUI-OPERATIONS MANAGER

JHB-CUI; Birmingham (AL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Company vehicle or vehicle allowance

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Vacation and Holidays

Company laptop and cell phone

Job summary

CUI Cable is seeking a Telecommunications Operations Manager to oversee daily field operations across markets, ensuring exceptional service, safety, and efficiency. You will lead high-performing teams, optimize processes, and drive performance while maintaining strong customer and partner relationships.

We expect 10+ years in telecom operations, proven leadership, and the ability to manage multiple projects and priorities.

Qualifications

• 10+ years of telecommunications, cable, or broadband operations experience.
• Proven leadership experience managing supervisors, technicians, dispatchers, or field teams.
• Experience overseeing multiple projects and workforces with competing priorities.
• Strong knowledge of installation, service, and field operations in telecom.

Responsibilities

• Lead, coach, and develop supervisors, installation technicians, dispatchers, and staff.
• Oversee daily field operations, ensuring safety, on-time delivery, and quality.

Skills

Telecommunications operations

Leadership

KPIs & metrics

Project management

Communication skills

Driver's license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUI-OPERATIONS MANAGER

Management Birmingham, AL, US

5 days ago Requisition ID: 1280

Lead Operations. Develop Teams. Drive Results.

At CUI Cable, we're not just growing—we're expanding our footprint and investing in exceptional leaders who can help shape the future of telecommunications.

We're seeking a Telecommunications Operations Manager who thrives in a fast-paced environment, excels at leading people, and has a passion for delivering operational excellence. This is an opportunity to lead high-performing teams, improve processes, and make a measurable impact on our customers, employees, and business.

If you're an experienced telecommunications leader who enjoys developing talent, optimizing operations, and driving performance, we'd love to meet you.

What You’ll Do

As the Telecommunications Operations Manager, you'll oversee the daily operations of one or more markets while ensuring exceptional customer service, operational efficiency, and team performance.

Leadership & Team Development

• Lead, coach, and develop supervisors, installation technicians, dispatchers, and administrative staff.
• Foster a culture of accountability, safety, teamwork, and continuous improvement.
• Recruit, hire, onboard, and mentor top talent while supporting employee growth and retention.
• Conduct performance evaluations, provide coaching, and recognize high-performing employees.

Operational Excellence

• Manage daily field operations to ensure installations, service calls, and projects are completed safely, on time, and within quality standards.
• Oversee workforce scheduling, routing, and resource allocation across multiple locations.
• Monitor key operational metrics, productivity, customer satisfaction, and service level agreements (SLAs).
• Identify process improvements that increase efficiency and reduce operational costs.

Project & Resource Management

• Direct multiple installation and construction projects from planning through completion.
• Manage both in-house technicians and subcontractor partners to ensure consistent service delivery.
• Review field documentation for quality, accuracy, and compliance.
• Oversee fleet operations, equipment utilization, and inventory management.

Customer & Client Partnership

• Serve as the primary operational contact for customers and internal stakeholders.
• Resolve escalated customer concerns with professionalism and urgency.
• Maintain strong relationships with client partners while ensuring contract compliance and service excellence.

What We’re Looking For

• 10+ years of telecommunications, cable, or broadband operations experience.
• Proven leadership experience managing technicians, supervisors, dispatch, or field operations teams.
• Experience overseeing multiple projects, workforces, and operational priorities simultaneously.
• Strong knowledge of installation, service, and field operations within the telecommunications industry.
• Experience with Cox Communications operations is highly preferred.
• Excellent communication, organizational, and problem-solving skills.
• Strong analytical mindset with experience using operational metrics and KPIs to drive performance.
• Valid driver's license with an acceptable driving record.

Why Join CUI Cable?

At CUI, we believe our people are our greatest competitive advantage. We invest in leaders who want to make an impact while providing the tools, support, and opportunities needed to build long‑term careers.

What We Offer

• Competitive salary based on experience
• Company vehicle or vehicle allowance
• Company laptop and cell phone
• Medical, Dental, and Vision Insurance
• Company-paid Life and Disability Insurance
• Supplemental Cancer and Accident Coverage
• 401(k) with Company Match
• Paid Vacation and Holidays
• Career advancement opportunities within a rapidly growing organization
• A collaborative, team-oriented culture where your ideas matter

Why You’ll Love This Role

This isn't just another operations management position. You'll have the opportunity to:

• Build and develop high‑performing teams.
• Lead operations for a growing telecommunications company.
• Influence strategy, improve processes, and drive meaningful results.
• Work alongside leaders who value innovation, accountability, and continuous improvement.
• Advance your career with a company committed to promoting from within.

Ready to Lead the Future of Telecommunications?

If you’re a motivated operations leader who enjoys developing people, improving performance, and delivering exceptional customer experiences, we’d love to hear from you.