Technical Operations Specialist (Tech Ops) Remote

BetterRX; United States; Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

401(k) match

Paid time off

Wellness days

Company holidays

Job summary

BetterRX is seeking a remote EMR integration support specialist in the United States. You will guide clients through setup, adoption, and coordination with engineering to resolve issues before launches, ensuring reliable integrations.

The role requires 2–4 years of client-facing technical support, strong communication, analytical thinking, and the ability to work a weekday ET schedule with occasional travel for team meetings.

Qualifications

• Two to four years of client-facing technical support experience.
• Clear written and verbal communication, sound judgment, and the ability to explain technical steps to customers.
• Strong analytical skills, curiosity, initiative, and composure while handling multiple requests.
• Ability to work remotely on Eastern Time schedule (10am–7pm or 11am–8pm).
• Willingness to travel for internal team gatherings twice a year.

Responsibilities

• Guide new clients through integration setup, education, and adoption, aiming to establish connectivity two to four weeks before launch.
• Handle Tier 2 support requests across client accounts and investigate problems through resolution.
• Coordinate with clients, partners, support, onboarding, and engineering to resolve integration issues.
• Track support work against team goals and document activity for reporting.
• Stay current with EMR integration practices and improve tools and processes.

Skills

Written communication

Verbal communication

Analytical thinking

Problem solving

Customer-facing

Education

Bachelor’s degree or equivalent experience

Tools

EMR systems

Job description

Role overview

Configure and support electronic medical record (EMR) integrations for clients, helping them connect systems and prepare for successful launches. You’ll coordinate with client-facing teams and engineering, troubleshoot reported issues, and look for ways to make integration work more reliable and efficient.

Responsibilities

• Guide new clients through integration setup, education, and adoption, aiming to establish connectivity two to four weeks before launch.
• Handle Tier 2 support requests across client accounts and investigate technical problems through resolution.
• Coordinate with clients, partners, support, onboarding, and engineering to resolve integration issues.
• Track support work against team service goals and document activity for reporting.
• Keep current with EMR integration practices and use that knowledge to improve tools and processes.

Requirements

• Two to four years of client-facing technical support experience.
• Clear written and verbal communication, sound judgment, and the ability to explain technical steps to customers.
• Strong analytical skills, curiosity, initiative, and composure while handling multiple requests.
• Ability to work remotely on a weekday schedule of either 10 a.m.–7 p.m. or 11 a.m.–8 p.m. Eastern Time.
• Ability to travel for internal team gatherings twice a year.
• A bachelor’s degree or equivalent experience is preferred.

Benefits and work setup

• Fully remote, full-time position for candidates in the United States.
• Medical, dental, vision, accident, short-term disability, long-term disability, and life insurance coverage.
• 401(k) match after one year, three weeks of paid time off, five wellness days, and 15 company holidays.