Technical Operations Specialist (Tech Ops) Remote

betterrx.com; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) match

Three weeks paid time off

Wellness days

Company holidays

Job summary

BetterRx is seeking a remote Integration Support Specialist in the United States. You will lead integration setups for new clients, coordinate launches, and provide Tier 2 support across accounts, ensuring smooth connectivity with electronic medical records and client systems.

Responsibilities include diagnosing issues, communicating progress, and continuously improving integration practices while aiming for scalable, efficient processes. Remote work with EST hours is supported.

Qualifications

• 2–4 years of client-facing technical support experience.
• Strong written and verbal communication, with the ability to explain technical topics to clients and partners.
• Analytical troubleshooting skills, sound judgment, and the ability to manage several issues under pressure.
• A collaborative, accountable approach and willingness to learn new systems and processes.
• Ability to work remotely on a weekday schedule of either 10 a.m.–7 p.m. or 11 a.m.–8 p.m. Eastern Time.

Responsibilities

• Lead integration setup for new clients, acting as their main contact and guiding them through configuration and adoption.
• Coordinate connectivity work to prepare for client launches, typically beginning several weeks in advance.
• Provide Tier 2 support by investigating client questions and reported integration issues across accounts.
• Diagnose technical problems, work with relevant teams and partners on resolutions, and communicate progress clearly.
• Keep current with integration practices and use new knowledge to improve support processes and services.
• Identify ways to make integration work more efficient and scalable, while contributing to support team performance goals.

Skills

Client-facing support

Communication skills

Troubleshooting

Collaborative/teamwork

Remote work adaptability (EST hours)

Education

Bachelor's degree or equivalent experience

Job description

Role overview

Configure and support integrations between client systems and electronic medical records, helping new clients establish reliable connectivity ahead of launch. You’ll coordinate with external partners and internal support, onboarding, success, and engineering teams, balancing implementation work with ongoing technical support.

Responsibilities

• Lead integration setup for new clients, acting as their main contact and guiding them through configuration and adoption.


• Coordinate connectivity work to prepare for client launches, typically beginning several weeks in advance.


• Provide Tier 2 support by investigating client questions and reported integration issues across accounts.


• Diagnose technical problems, work with relevant teams and partners on resolutions, and communicate progress clearly.


• Keep current with integration practices and use new knowledge to improve support processes and services.


• Identify ways to make integration work more efficient and scalable, while contributing to support team performance goals.

Requirements

• 2–4 years of client-facing technical support experience.


• Strong written and verbal communication, with the ability to explain technical topics to clients and partners.


• Analytical troubleshooting skills, sound judgment, and the ability to manage several issues under pressure.


• A collaborative, accountable approach and willingness to learn new systems and processes.


• Ability to work remotely on a weekday schedule of either 10 a.m.–7 p.m. or 11 a.m.–8 p.m. Eastern Time.


• U.S. work location; occasional travel for internal team summits, approximately twice a year. A bachelor’s degree or equivalent experience is preferred.

Benefits and work setup

• medical, dental, vision, accident, disability, and life coverage


• 401(k) match after one year


• three weeks of paid time off


• five wellness days


• 15 company holidays