Implementation Support Engineer

Meet Life Sciences; Los Angeles (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Meet Life Sciences Ltd. is seeking a Technical Implementation professional to lead customer deployments in hospital and clinical environments.

You will manage EMR/EHR integrations, HL7/FHIR interoperability, and backend components written in C++, collaborating with customer IT and internal teams. The role requires 2+ years of healthcare IT experience, a BS degree in a related field, and the ability to travel roughly once per month for 3–4 days to customer sites.

Qualifications

• Bachelor’s degree in CS/Software Engineering/IS/Biomedical Engineering or related field.
• 2+ years of EMR/EHR integration experience, preferably in healthcare/hospital settings.
• Hands-on experience with Epic, Cerner, or other EMR platforms.
• Strong HL7 and FHIR integration skills.
• Experience with C++ and backend applications; SQL proficiency.

Responsibilities

• Serve as the primary technical contact for customer implementations in clinical environments.
• Lead technical discovery and deployments across EMR integrations, networking, and security.
• Design, configure, and troubleshoot EMR integrations with Epic, Cerner, and others.
• Support HL7/FHIR interoperability and write code for EMR communication.
• Maintain deployment documentation, logs, and post‑go‑live support.

Skills

EMR/EHR integrations

C++

SQL

HL7

FHIR

Epic

Cerner

EMR platforms

Healthcare IT

Education

Bachelor’s degree in CS/Software Eng./IS/Biomed Eng.

Tools

Windows

IIS

Networking

Job description

We are partnering with a growing medical technology company focused on pressure injury prevention and early detection. They are seeking a Technical Implementation professional to lead customer deployments and serve as the main technical point of contact. The role will support system configuration, integrations, go-live, troubleshooting, and post-deployment support while partnering with customer IT and internal technical teams.

Primary Responsibilities

• Serve as the primary technical contact for customer implementations in hospital and clinical environments.
• Lead technical discovery and deployment across EMR/EHR integrations, networking, infrastructure, identity, security, and configuration.
• Design, configure, validate, and troubleshoot integrations with Epic, Cerner, and other EMR systems.
• Support healthcare interoperability using HL7 and FHIR.
• Write and troubleshoot code used to communicate with EMR systems and support backend integrations.
• Support and troubleshoot the backend Gateway, including C++-based components.
• Work with SQL databases, write SQL scripts/queries, review logs, and troubleshoot data and integration issues.
• Own technical tasks, milestones, dependencies, deployment readiness, UAT, go-live, and post-deployment support.
• Troubleshoot connectivity, configuration, user access, synchronization, workflows, and integration issues.
• Maintain implementation documentation, configuration records, and technical deployment procedures.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Biomedical Engineering, or related field.
• 2+ years of relevant experience with EMR/EHR integrations, ideally within healthcare or hospital environments.
• Hands-on experience working with Epic, Cerner, or other EMR platforms.
• Strong experience with HL7 and FHIR integrations.
• Experience with C++, particularly supporting or troubleshooting backend applications.
• Strong understanding of SQL, database systems, and writing SQL scripts/queries.
• Strong understanding of hospital IT infrastructure and clinical environments.
• Willingness to travel to customer sites approximately once per month for 3–4 days.

Preferred

• Experience in roles such as EHR Integration Engineer, Implementation Engineer, Clinical Systems Engineer, or Application Support Engineer.
• Experience with PointClickCare or other healthcare systems.
• Experience with Windows, IIS, networking, SSO, Active Directory, firewalls, VPN, and related infrastructure.
• Experience supporting healthcare technology, medical devices, or connected devices.