Technical Operations Manager

Malibu Jack's; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join Malibu Jack’s as a Technical Operations Manager, where you'll lead a dedicated team to ensure safe and engaging experiences in a bustling entertainment center. Your expertise will drive the performance of attractions and maintenance operations, contributing to a high-energy, family-oriented environment. With competitive pay, growth opportunities, and a supportive team culture, this role invites you to be part of unforgettable fun!

Benefits

Competitive compensation

Paid training and professional development

Opportunities for growth and promotion

Predictable scheduling

Strong work-life balance

High-energy, fun workplace

Qualifications

• Minimum 3 years experience in technical operations or facilities management.
• Must be at least 21 years old.
• Ability to work weekends and holidays required.

Responsibilities

• Lead and supervise maintenance and technician teams.
• Oversee all attractions and facility maintenance.
• Ensure compliance with safety and health regulations.

Skills

Leadership

Problem-solving

Technical expertise

Communication

Time management

Education

High school diploma or GED

Technical training or certifications

Tools

Mechanical systems knowledge

Electrical systems knowledge

Amusement systems knowledge

Job description

Job Title: Technical Operations Manager
Reports To: General Manager & Corporate Technical Operations Manager
Location: Malibu Jack’s Family Entertainment Center

About Malibu Jack’s

At Malibu Jack’s, we create safe, exciting, and unforgettable experiences for families through modern indoor entertainment. From go-karts and laser tag to mini golf and bounce areas, our attractions are powered by strong technical operations and a dedicated maintenance team.

We’re seeking a Technical Operations Manager who is a hands-on leader, problem solver, and technical expert. This role oversees all aspects of facility maintenance, attraction performance, and technician leadership to keep everything running smoothly and safely.

What You’ll Do

Lead and supervise the maintenance team, including Attraction Technicians, Arcade Technicians, Custodial Technicians, Go-Kart Technicians, and Facility Technicians

Schedule team members for regular shifts, preventative maintenance, and special projects

Provide coaching, support, and hands-on assistance with major technical issues

Foster a safety-first, guest-focused, and accountable team culture

Attraction & Equipment Operations

Oversee, inspect, and maintain all attractions including go-karts, coasters, VR systems, bowling, laser tag, mini golf, kids’ bounce area, and arcade equipment

Ensure attractions are properly calibrated, clean, and fully operational

Perform and document regular safety audits and maintenance checks

Assist with software updates, license renewals, and troubleshooting for attraction systems and games

Preventative Maintenance & Repair

Develop and manage daily, weekly, and monthly preventative maintenance schedules

Ensure timely completion of repairs with minimal downtime

Maintain accurate records of maintenance work, inspections, and repairs

Track and manage parts inventory; reorder supplies and components within budget

Facility & Vendor Management

Oversee maintenance of building systems including lighting, HVAC, projectors, and other infrastructure

Coordinate external contractors for major facility repairs and improvements

Monitor vendor performance and ensure compliance with service contracts

Ensure compliance with all safety, fire, and health regulations at local, state, and federal levels

Reporting & Communication

Maintain PM logs, safety records, and service reports

Provide regular maintenance and safety updates to the General Manager and Corporate Technical Operations Manager

Keep accurate records of stocked parts and equipment status

Communicate clearly and consistently with team members and other departments

Guest Support & Operational Backup

Be knowledgeable and able to operate attractions if needed to support team or guest experience

Support event and operations teams by preparing attractions for parties, group bookings, and high-volume times

Maintain a clean, safe, and welcoming environment throughout the facility

Respond quickly and professionally to urgent repairs and guest-impacting issues

Strong leadership skills with a collaborative and safety-first mindset

Ability to read schematics, diagnose issues, and perform hands-on repairs

Excellent time management, organization, and attention to detail

Calm, proactive problem-solver with strong communication skills

Knowledge of mechanical, electrical, and amusement systems preferred

Minimum Qualifications

Must be at least 21 years old

Minimum 3 years of experience in technical operations, maintenance, or facilities management

High school diploma or GED required; technical training or certifications a plus

Able to work up to 45 hours per week, including weekends and holidays

Able to stand for long periods and lift up to 39 lbs unaided

What We Offer

Competitive compensation and benefits

Predictable scheduling and strong work-life balance

Opportunities for growth and promotion

Paid training and professional development

A high-energy, fun, and team-oriented workplace

Apply today to become part of the Malibu Jack’s team—and help keep the fun running!