Technical Operations Lead for Immersive Museum Experience

d'strict; Santa Monica (CA); On-site; USD 75,000 - 83,000; Full time

Benefits offered by this job

Medical and Vision insurance fullypaid

401(k) with employer matching

PTO / PSL

20 complimentary museum tickets per q

Job summary

ARTE MUSEUM Los Angeles is seeking a Technical Operations Team Leader to oversee operation, configuration, installation, and maintenance of all media equipment—including projectors, media servers, audio systems, video monitors, network infrastructure, and exhibition facilities—and to ensure digital content and live experiences are delivered at the highest quality.

The ideal candidate brings hands-on AV expertise, strong troubleshooting, and proven leadership to coordinate a team in a fast-paced,

Qualifications

• Proven experience in facility management and electronic/AV equipment maintenance.
• Knowledge of video content management systems and best practices.
• Hands-on experience with projectors, media servers, audio systems, network infrastructure, and CCTV systems.
• Excellent problem-solving abilities with strong attention to detail.
• Strong communication and interpersonal skills; able to coordinate effectively with team members and management.
• Demonstrated leadership ability — capable of directing a team and supporting individual development.
• Flexible availability to accommodate museum business hours, including after-hours and nighttime maintenance work.
• Comfortable working rotating shifts, including weekends and public holidays.
• High level of physical fitness; able to lift and maneuver heavy equipment.
• Food Handler Card required prior to start of employment
• Passion for ensuring the best possible guest experience through seamless technical operations

Responsibilities

• System Management & Team Coordination
• Oversee overall command, coordination, and management of the technical operations team
• Lead problem-solving and decision-making across the team; support skill development and workload distribution
• Collaborate with the General Manager and relevant departments to ensure technical readiness for exhibitions and events
• Audio/Visual Equipment & Facility Maintenance
• Oversee the maintenance and operation of all systems and facilities, ensuring smooth and efficient functionality at all times
• Monitor and resolve equipment issues or malfunctions promptly, minimizing disruption to the guest experience
• Ensure that beam projectors, computers, media servers, network servers, CCTV, and exhibition facilities are maintained in top operating condition
• Develop and execute a proactive maintenance plan for all technical systems
• Diagnose and repair equipment issues independently whenever possible; elevate and report failures and corrective actions to management
• Operational Support
• Provide hands‑on operational support across exhibitions and live events as needed
• Work cooperatively with team members to accomplish shared tasks and meet operational goals

Skills

Facility management

AV equipment maintenance

Video content management systems

Team leadership

Problem-solving

Communication skills

Tools

Projectors

Media servers

Audio systems

Network infrastructure

CCTV systems

Job description

ARTE MUSEUM Los Angeles is seeking a Technical Operations Team Leader to oversee operation, configuration, installation, and maintenance of all media equipment—including projectors, media servers, audio systems, video monitors, network infrastructure, and exhibition facilities—and to ensure digital content and live experiences are delivered at the highest quality.

The ideal candidate brings hands-on AV expertise, strong troubleshooting, and proven leadership to coordinate a team in a fast-paced,