[ARTE MUSEUM Los Angeles] Technical Operations Team Leader

d'strict; Santa Monica (CA); Presencial; USD 75.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and Vision insurance fullypaid

401(k) with employer matching

PTO / PSL

20 complimentary museum tickets per q

Descripción de la vacante

ARTE MUSEUM Los Angeles is seeking a Technical Operations Team Leader to oversee operation, configuration, installation, and maintenance of all media equipment—including projectors, media servers, audio systems, video monitors, network infrastructure, and exhibition facilities—and to ensure digital content and live experiences are delivered at the highest quality.

The ideal candidate brings hands-on AV expertise, strong troubleshooting, and proven leadership to coordinate a team in a fast-paced,

Formación

• Proven experience in facility management and electronic/AV equipment maintenance.
• Knowledge of video content management systems and best practices.
• Hands-on experience with projectors, media servers, audio systems, network infrastructure, and CCTV systems.
• Excellent problem-solving abilities with strong attention to detail.
• Strong communication and interpersonal skills; able to coordinate effectively with team members and management.
• Demonstrated leadership ability — capable of directing a team and supporting individual development.
• Flexible availability to accommodate museum business hours, including after-hours and nighttime maintenance work.
• Comfortable working rotating shifts, including weekends and public holidays.
• High level of physical fitness; able to lift and maneuver heavy equipment.
• Food Handler Card required prior to start of employment
• Passion for ensuring the best possible guest experience through seamless technical operations

Responsabilidades

• System Management & Team Coordination
• Oversee overall command, coordination, and management of the technical operations team
• Lead problem-solving and decision-making across the team; support skill development and workload distribution
• Collaborate with the General Manager and relevant departments to ensure technical readiness for exhibitions and events
• Audio/Visual Equipment & Facility Maintenance
• Oversee the maintenance and operation of all systems and facilities, ensuring smooth and efficient functionality at all times
• Monitor and resolve equipment issues or malfunctions promptly, minimizing disruption to the guest experience
• Ensure that beam projectors, computers, media servers, network servers, CCTV, and exhibition facilities are maintained in top operating condition
• Develop and execute a proactive maintenance plan for all technical systems
• Diagnose and repair equipment issues independently whenever possible; elevate and report failures and corrective actions to management
• Operational Support
• Provide hands‑on operational support across exhibitions and live events as needed
• Work cooperatively with team members to accomplish shared tasks and meet operational goals

Conocimientos

Facility management

AV equipment maintenance

Video content management systems

Team leadership

Problem-solving

Communication skills

Herramientas

Projectors

Media servers

Audio systems

Network infrastructure

CCTV systems

Descripción del empleo

About D'strict

d'strict is a design company that creates innovative spatial experiences by developing content with digital media technology. Since its establishment in 2004, d'strict has remained at the forefront of technological advancement — delivering custom-developed media content (Commercial Service), licensing media art content, and operating its own exhibition venues (Art Service).

About D'strict

d'strict is a design company that creates innovative spatial experiences by developing content with digital media technology. Since its establishment in 2004, d'strict has remained at the forefront of technological advancement — delivering custom-developed media content (Commercial Service), licensing media art content, and operating its own exhibition venues (Art Service).

d'strict is the creator of numerous highly-acclaimed public art projects, including at K-Pop Square in Seoul and at Times Square, New York. The company has earned multiple domestic and international design awards — including the iF Design Award — for its innovative creative capabilities.

ARTE MUSEUM

ARTE MUSEUM is an immersive media art exhibition space presented by d'strict, acclaimed for the landmark public media art installation 'WAVE' at COEX in Seoul. Exhibits center around the theme 'ETERNAL NATURE,' reinterpreting the elements and spaces of the natural world as large-scale immersive media art. Through the fusion of cutting‑edge digital media technology and visual creativity, each artwork captures nature's eternal qualities — allowing visitors to experience nature unconstrained by time and space.

Launched in Jeju, South Korea in September 2020, ARTE MUSEUM has since expanded to major cities worldwide — including Las Vegas and New York — attracting a cumulative total of over five million visitors and earning several global design awards, including the iF Design Award.

Join the team at ARTE MUSEUM Los Angeles — d'strict's newest U.S. venue, opening Mid-December 2026. As ARTE MUSEUM continues its global expansion, this role will play a key part in launching and shaping the guest experience at our newest U.S. destination.

Position Details

Position Title: Technical Operations Team Leader

Employer: ARTE MUSEUM Los Angeles

Reports To: General Manager, ARTE MUSEUM Los Angeles

Location: Santa Monica, CA (Onsite, 5 days per week)

Employment Type: Full-Time, Salary-Exempt

Compensation: $75,000 – $83,000 annually

Position Summary

The Technical Operations Team Leader is responsible for the operation, configuration, installation, and maintenance of all media equipment at ARTE MUSEUM Los Angeles — including projectors, media servers, audio systems, video monitors, network infrastructure, and exhibition facilities. This role leads the technical operations team, ensuring that all digital content and live experiences are delivered at the highest quality.

The ideal candidate brings hands‑on expertise in audio/visual systems, strong troubleshooting instincts, and the leadership ability to coordinate a team in a fast‑paced, high‑visibility environment.

Duties & Responsibilities

• System Management & Team Coordination
• Oversee overall command, coordination, and management of the technical operations team
• Lead problem-solving and decision-making across the team; support skill development and workload distribution
• Collaborate with the General Manager and relevant departments to ensure technical readiness for exhibitions and events
• Audio/Visual Equipment & Facility Maintenance
• Oversee the maintenance and operation of all systems and facilities, ensuring smooth and efficient functionality at all times
• Monitor and resolve equipment issues or malfunctions promptly, minimizing disruption to the guest experience
• Ensure that beam projectors, computers, media servers, network servers, CCTV, and exhibition facilities are maintained in top operating condition
• Develop and execute a proactive maintenance plan for all technical systems
• Diagnose and repair equipment issues independently whenever possible; elevate and report failures and corrective actions to management
• Operational Support
• Provide hands‑on operational support across exhibitions and live events as needed
• Work cooperatively with team members to accomplish shared tasks and meet operational goals

Duties and responsibilities are not limited to this job description.

Job Requirements

• Proven experience in facility management and electronic/AV equipment maintenance
• Knowledge of video content management systems and best practices
• Hands‑on experience with projectors, media servers, audio systems, network infrastructure, and CCTV systems
• Excellent problem-solving abilities with strong attention to detail
• Strong communication and interpersonal skills; able to coordinate effectively with team members and management
• Demonstrated leadership ability — capable of directing a team and supporting individual development
• Flexible availability to accommodate museum business hours, including after‑hours and nighttime maintenance work
• Comfortable working rotating shifts, including weekends and public holidays
• High level of physical fitness; able to lift and maneuver heavy equipment
• Food Handler Card required prior to start of employment
• Passion for ensuring the best possible guest experience through seamless technical operations

Schedule

• Mon – Thu & Sun: 10:00 AM – 9:00 PM
• Fri, Sat & Public Holidays: 10:00 AM – 10:00 PM

Rotating shifts required. Availability on weekends and holidays is a must. Maintenance work may be performed after business hours, including at night.

Why Join Us

• Be part of the opening team for a first-of-its-kind immersive art experience in Los Angeles
• Work within a globally expanding brand alongside a passionate, creative team
• Contribute directly to shaping the guest experience at ARTE MUSEUM Los Angeles from day one

Benefits

• Medical and Vision insurance fully paid by employer
• 401(k) with employer matching
• PTO / PSL
• 20 complimentary museum tickets per quarter

Arte Museum is an equal‑opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis. Arte Museum considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.