Technical Operational Support Engineer (AWS/DevOps/SRE)

Eliassen Group; Boston (MA); Remote; USD 83,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

401k with company matching

Life insurance

Job summary

Eliassen Group is seeking a Technical Operational Support Engineer to join the Blockchain Incubator Team. The role spans operations and engineering to build a support model, tools, and documentation that maintain stability for emerging Web3 applications.

The position requires coverage from 4:00 PM to 12:00 AM ET on weekdays with on-call participation on weekends and holidays. Remote role however per the client, looking for a candidate that would be within driving distance to Boston.

Qualifications

• 3 to 5 years in technical operations support or DevOps.
• Experience building and documenting technical runbooks and using Jira or ServiceNow.
• Observability experience with CloudWatch, Datadog, Prometheus, or Grafana.
• Diagnostics capability parsing logs such as JSON or XML and using Postman or cURL to isolate failures across layers.

Responsibilities

• Develop and implement a technical support framework from scratch, including diagnostic tools and comprehensive user documentation.
• Proactively monitor production systems supporting Bitcoin, Ethereum, Solana, and other public blockchain solutions.
• Act as first-line responder for off-hours incidents, driving resolution.
• Partner with business teams to understand use cases and improve serviceability and stability.
• Monitor and support crypto infrastructure and blockchain services, including NaaS proxies and gateways.
• Triage issues related to node availability, Ethereum connectivity, and performance.
• Support staking operations by monitoring validator health and rewards.
• Perform continuous monitoring, alert management, incident response, and light development work.

Skills

Code literacy

Communication skills

Adversarial testing

Incident management

Observability

Education

Relevant certifications (AWS/Azure/GCP)

Tools

Jira

ServiceNow

CloudWatch

Datadog

Prometheus

Grafana

Postman

cURL

Git

GitHub

Job description

Description:

Onsite interview will be required.

Daily working hours: 4pm-12 AM ET, + on call weekend support.

Remote role however per the client, looking for a candidate that would be within driving distance to Boston.

Our client seeks a Technical Operational Support Engineer to join the Blockchain Incubator Team. The role spans operations and engineering to build a support model, tools, and documentation that maintain stability for emerging Web3 applications. The position requires coverage from 4:00 PM to 12:00 AM ET on weekdays with on-call participation on weekends and holidays.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $60.00 to $65.00/hr. w2

JN -102026-108982

Responsibilities:

• Develop and implement a technical support framework from scratch, including diagnostic tools and comprehensive user documentation.
• Proactively monitor production systems supporting Bitcoin, Ethereum, Solana, and other public blockchain solutions.
• Act as first-line responder for off-hours incidents, leveraging software development knowledge to diagnose and drive resolution.
• Partner with business teams to understand use cases and collaborate with Core Development to improve serviceability and stability.
• Monitor and support crypto infrastructure and blockchain services, including NaaS proxies and gateways.
• Triage issues related to blockchain node availability, Ethereum access and connectivity, and application and infrastructure performance.
• Support staking operations by monitoring validator health and staking rewards.
• Perform continuous monitoring, alert management, incident response, and light development work.

Experience Requirements:

• 3 to 5 years in technical operations support or DevOps.
• Proficiency across the incident lifecycle: detection, triage and categorization, mitigation and containment, resolution, and root cause analysis.
• Experience building and documenting technical runbooks and using Jira or ServiceNow.
• Observability experience with CloudWatch, Datadog, Prometheus, or Grafana.
• Diagnostics capability parsing logs such as JSON or XML and using Postman or cURL to isolate failures across front end, back end, and blockchain layers.
• Code literacy in Python, JavaScript or TypeScript, Go, Rust, or Java, and use of Git or GitHub to review changes.
• Adversarial testing mindset to stress test and harden code.
• Outstanding written and verbal communication skills.
• Passion for application stability and the evolution of blockchain technology.
• Nice to have: Certifications such as AWS, Azure, GCP, CKA, or blockchain certifications.
• Experience with public chains such as Ethereum, Solana, or Bitcoin, including node connectivity, key management, and network troubleshooting.
• High-level knowledge of smart contract execution, gas fees, and transaction monitoring.
• AWS or cloud operations experience and production or application support background.
• Comfort working non-traditional hours in a 24/7 operational environment.