Remote Blockchain Ops Engineer - 4pm-12am ET

Eliassen Group; Boston (MA); Remote; USD 83,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision benefits

401k with company matching

Life insurance

Job summary

Eliassen Group is seeking a Technical Operational Support Engineer to join the Blockchain Incubator Team. The role spans operations and engineering to build a support model, tools, and documentation that maintain stability for emerging Web3 applications.

The position requires coverage from 4:00 PM to 12:00 AM ET on weekdays with on-call participation on weekends and holidays. Remote role however per the client, looking for a candidate that would be within driving distance to Boston.

Qualifications

• 3 to 5 years in technical operations support or DevOps.
• Experience building and documenting technical runbooks and using Jira or ServiceNow.
• Observability experience with CloudWatch, Datadog, Prometheus, or Grafana.
• Diagnostics capability parsing logs such as JSON or XML and using Postman or cURL to isolate failures across layers.

Responsibilities

• Develop and implement a technical support framework from scratch, including diagnostic tools and comprehensive user documentation.
• Proactively monitor production systems supporting Bitcoin, Ethereum, Solana, and other public blockchain solutions.
• Act as first-line responder for off-hours incidents, driving resolution.
• Partner with business teams to understand use cases and improve serviceability and stability.
• Monitor and support crypto infrastructure and blockchain services, including NaaS proxies and gateways.
• Triage issues related to node availability, Ethereum connectivity, and performance.
• Support staking operations by monitoring validator health and rewards.
• Perform continuous monitoring, alert management, incident response, and light development work.

Skills

Code literacy

Communication skills

Adversarial testing

Incident management

Observability

Education

Relevant certifications (AWS/Azure/GCP)

Tools

Jira

ServiceNow

CloudWatch

Datadog

Prometheus

Grafana

Postman

cURL

Git

GitHub

Job description

Eliassen Group is seeking a Technical Operational Support Engineer to join the Blockchain Incubator Team. The role spans operations and engineering to build a support model, tools, and documentation that maintain stability for emerging Web3 applications.

The position requires coverage from 4:00 PM to 12:00 AM ET on weekdays with on-call participation on weekends and holidays. Remote role however per the client, looking for a candidate that would be within driving distance to Boston.