Technical Operations Support Engineer

Kforce Inc; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Kforce has a client in Boston, MA that is seeking a Technical Operations Support Engineer. You will build a new support framework, monitor production systems for the Blockchain Incubator's apps, and serve as the first-line responder for incidents outside regular hours.

You will document runbooks, craft proactive dashboards, and work with cross-functional teams to improve stability and serviceability. 2–5 years in ops/DevOps is required, with strong scripting and tooling experience.

Qualifications

• 2-5 years in technical operations support or DevOps.
• Proficiency in the full production incident lifecycle.
• Experience building and documenting runbooks and using Jira/ServiceNow.
• Ability to craft proactive dashboards with CloudWatch, Datadog, Prometheus, Grafana.
• Diagnostics: parse logs (JSON/XML) and test via Postman/cURL.
• Code literacy in Python/JavaScript/TypeScript/Go/Rust/Java; use Git/GitHub.

Responsibilities

• Infrastructure build-out: develop a new support framework and tools.
• Production monitoring of Blockchain Incubator apps and services.
• Incident management as first-line defense, including after-hours.
• Collaborate with business and core development teams to enhance stability.

Skills

Incident management

Dashboard creation

Runbooks documentation

DevOps practices

Code literacy

Cross-functional collaboration

Tools

Jira

ServiceNow

CloudWatch

Datadog

Prometheus

Grafana

Postman

cURL

Git/GitHub

Job description

Kforce has a client in Boston, MA that is seeking a Technical Operations Support Engineer.

Responsibilities

• Infrastructure Build-out: Develop and implement a support framework from scratch, including the creation of diagnostic tools and comprehensive user documentation
• Production Monitoring: Proactively supervise production systems for the Blockchain Incubator's suite of applications (including Bitcoin, Ethereum, Solana and other public blockchain solutions)
• Incident Management: Serve as the first line of defense for off-hours incidents, employing software development knowledge to diagnose and think of ways to resolve issues
• Multi-functional Teamwork: Partner with the business teams to understand the "why" behind use cases and work closely with the Core Development team to improve product serviceability and stability

Requirements

• Experience: 2-5 years in technical operations support or DevOps
• Incident Management: Proficiency in the full production incident lifecycle (Detection -> Triage & Categorization -> Mitigation/Containment -> Resolution -> Root Cause Analysis)
• Frameworks: Experience building and documenting technical "runbooks" and optimizing tracking tools like Jira or ServiceNow
• Observability: Skill in crafting proactive dashboards using tools such as CloudWatch, Datadog, Prometheus, or Grafana

Technical Troubleshooting

• Diagnostics: Ability to parse complex logs (JSON, XML) and use Postman/cURL to isolate failures across front-end, back-end, and blockchain layers
• Code Literacy: Familiarity with Python, JavaScript/TypeScript, Go, Rust, or Java, and the ability to use Git/GitHub to review code changes
• Attitude: An "adversarial" approach-the ability to stress-test and break code to ensure it is resilient

Foundation & Soft Skills

• Communication: Outstanding written and verbal communication skills
• Passion: A genuine drive for application stability and the evolution of blockchain technology

Nice To Have

• Certifications: AWS/Azure/GCP, CKA, or specialized Blockchain certifications
• Blockchain Infrastructure: Experience working with public chains (e.g. Ethereum, Solana, Bitcoin) and understanding of node connectivity, private/public key management, and network solving
• Digital Assets: High-level knowledge of smart contract execution (e.g., Solidity), gas fees, and transaction monitoring

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.