Tech Ops Intern (Web3)

BNB Chain; United States; Remote; USD 25,000 - 41,000; Full time

Job summary

BNB Chain is seeking a hands-on Tech Ops Intern to support Web3 users, operations across community platforms, blockchain infrastructure, and AI-powered support workflows. The role blends technical triage, product development, and cross-time-zone coordination.

You will help operate Telegram and Discord communities, triage node/RPC issues, develop Telegram Bots, and help improve the AI knowledge base with structured questions and workflows. Strong communication and quick learning are essential.

Qualifications

• Working knowledge of Web3 and public blockchain ecosystems.
• Familiarity with RPC usage and troubleshooting.
• Experience operating Telegram and Discord communities or support channels.
• Proficiency in at least one programming language (Python, Java, or JavaScript).
• Ability to develop and maintain Telegram Bots and Mini Apps.
• Strong problem-solving and communication skills.
• Availability to work five days per week.

Responsibilities

• Operate Web3 community and support channels (Telegram/Discord) and respond to user questions.
• Triage issues involving nodes, RPC, chain sync; gather logs and reproduction steps.
• Develop, maintain, test, and troubleshoot Telegram Bots and Telegram Mini Apps.
• Improve AI Support knowledge base with structured questions and workflows.
• Respond quickly to urgent issues and coordinate across teams.
• Document investigations and solutions for recurring issues.

Skills

Web3 knowledge

Troubleshooting

Communication

Collaboration

Problem-solving

Tools

Python

Java

JavaScript

Telegram API

Job description

We are looking for a hands-on Tech Ops Intern to support Web3 users and operations across community platforms,

blockchain infrastructure, and AI-powered support workflows. This role combines technical troubleshooting,

product development, and fast-paced coordination across time zones.

What You Will Do

• Help operate Web3 community and support channels, including Telegram and Discord, and follow up on user questions in a timely manner.

• Triage issues involving blockchain nodes, RPC services, chain synchronization, and on-chain development; gather logs and reproduction steps, and coordinate with the relevant teams.

• Develop, maintain, test, and troubleshoot Telegram Bots and Telegram Mini Apps used in support and operations.

• Help organize and improve the AI Support knowledge base by structuring common questions, troubleshooting steps, and response workflows.

• Respond quickly to urgent issues, assess their scope, reach the right owners, and keep stakeholders updated through resolution.

• Document investigations and solutions so recurring issues can be handled more efficiently.

Required Qualifications

• Working knowledge of Web3 and public blockchain ecosystems, including basic concepts such as nodes, chain synchronization, wallets, and on-chain transactions.

• Familiarity with RPC usage and common troubleshooting approaches.

• Experience operating or administering Telegram and Discord communities or support channels.

• Proficiency in at least one mainstream programming language, such as Python, Java, or JavaScript, with the ability to build software independently.

• Ability to develop and maintain Telegram Bots and Telegram Mini Apps, and to debug, test, and troubleshoot them.

• Strong logical thinking and problem-solving skills; able to quickly understand user issues, organize evidence, and drive follow-up.

• Responsive, efficient, and dependable, including when urgent issues require timely coordination across teams.

• Fast learner with clear communication and effective collaboration skills.

• Availability to work five days per week.

Preferred Qualifications

• Experience with Web3 projects, developer communities, technical support, or node operations.

• Experience with blockchain explorers, node providers, or RPC debugging tools.

• Experience building scripts, automation tools, or AI-powered support workflows.

• Professional English communication skills and availability to provide some coverage outside China Standard

• Time, especially for collaboration with Europe or the Americas.