Technical Manager (Medical Equipment)

ADVANCED INSTRUMENTATIONS INC; Florida; Sur place; USD 80 000 - 105 000; Plein temps

Résumé du poste

ADVANCED INSTRUMENTATIONS INC is seeking a Technical Manager to provide in-house and on-site service, training, and support for medical equipment. The role involves troubleshooting, repairs, and preventive maintenance for a dealer network and customers.

You will coordinate with suppliers, maintain service records, and drive customer satisfaction while supporting the sales team with product training. Residence in South Florida and Spanish language ability are required.

Qualifications

• Bachelor's degree or equivalent in Electrical, Electronic, or Biomedical Engineering.
• At least two years’ experience as a service/support person resolving issues.
• Excellent technical troubleshooting/repair skills for medical equipment.
• Strong customer services skills including verbal, written and interpersonal communication.
• Self-motivated; ability to work independently.
• Willing to travel overseas.
• Bilingual English/Spanish (Mandatory).
• Must reside in South Florida.

Responsabilités

• Provide in-house and on-site customer service, training, and support on all medical, hospital and surgical equipment.
• Support Customers and Dealer Network by providing training, troubleshooting, repair, and preventive maintenance.
• Coordinate repair activities/training with Suppliers and communicate status.
• Prepare and maintain accurate service records of work performed.
• Represent the company in a service role and enhance customer satisfaction.

Connaissances

Troubleshooting

Customer service

Independent worker

Bilingual English/Spanish

Travel willingness

Formation

Bachelor's degree in Electrical/Electronic/Biomedical Engineering

Description du poste

Job Description

Job Description

Job Description:

The Technical Manager will provide in-house and on-site customer service, training, and support on all medical, hospital and surgical equipment.

Responsibilities:

• Primary responsibilities include supporting Customers and Dealer Network by way of providing training, troubleshooting, repair, and preventive maintenance.
• Support Dealer Network and Customers by helping them to diagnose problems and offer options for resolution.
• Communicate and coordinate repair activities/training with Suppliers.
• Prepare and maintain accurate service records/transactions of work performed.
• Represent the company in a service role and take responsibility for customer satisfaction. Increase customers’ loyalty by professionally communicating with them.
• Respond to customers’ requests promptly and provide solutions within the entitled response time.
• Support the Sales Team with Product Training.
• Assist Sales Team with service and training of equipment to Customers and Dealer Network in-house or at customer sites.

Required skills:

• Bachelor’s degree or equivalent in Electrical, Electronic, or Biomedical Engineering.
• At least two years’ experience as a service/support person resolving issues.
• Excellent technical troubleshooting/repair skills for medical equipment.
• Strong customer services skills including strong verbal, written and interpersonal communication.
• Self-motivated. Must have ability to work independently.
• Willing to travel overseas.
• Bilingual English/Spanish (Mandatory).
• Must reside in South Florida. Not applicable to international candidates.
• The company reserves the right to add or change duties at any time.