Technical Support

Altanovate; Hauppauge (NY); On-site; USD 70,000 - 85,000; Full time

Job summary

Altanovate is looking for a skilled technician in Hauppauge, New York, to oversee the installation and maintenance of medical equipment. The ideal candidate will have a Master's degree in a relevant field and at least 2 years of experience in technical support, ensuring customer satisfaction through effective communication and technical training.

This position involves collaboration with the sales team and requires the ability to work under pressure while providing excellent service.

Qualifications

• Master's degree or above, preferably in medicine, biomedical engineering, or electronic engineering.
• At least 2 years of experience in technical support for medical equipment.
• Familiar with installation, troubleshooting, and maintenance procedures.

Responsibilities

• Responsible for the installation, troubleshooting, and maintenance of medical equipment.
• Provide technical support and training services to customers.
• Conduct technical demonstrations of the product and answer product questions.

Skills

Technical support

Communication skills

Teamwork

Education

Master's degree in medicine, biomedical engineering, or electronic engineering

Job description

• Responsible for the installation, troubleshooting, and maintenance of medical equipment.
• Provide technical support and training services to customers, and answer customers' technical questions.
• Closely cooperate with the sales team, conduct technical demonstrations of the product, and answer customers' product questions.
• Participate in the technical testing and evaluation of new products, and provide improvement suggestions.

Requirements

• Master's degree or above, preferably in medicine, biomedical engineering, electronic engineering, and other related majors.
• At least 2 years of experience in technical support for medical equipment.
• Familiar with the procedures of installation, troubleshooting, and maintenance of medical equipment.
• Possess excellent communication skills and service awareness, able to respond quickly to customer demands.
• Able to work in a team and withstand a certain amount of work pressure.