Manager, Biomedical Services

Intelas; Milford (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

Intelas is hiring an experienced Biomedical Equipment Technician to mentor and train staff, ensure ISO 13485 compliance, and lead maintenance programs for complex clinical equipment. The role emphasizes KPI-driven improvements, on-call readiness, and active participation in client service initiatives.

The technician will oversee planned maintenance, calibrations, and safety testing while maintaining CMMS accuracy and inventory control across hospital-based equipment fleets.

Qualifications

• Minimum five years servicing a broad range of clinical/patient care equipment in a hospital.
• Strong knowledge of electronic circuitry and the maintenance of electronic and electromechanical equipment.

Responsibilities

• Mentor and train junior biomedical equipment technicians.
• Lead KPI improvement strategies and client contract growth.
• Respond to clinical department calls and rectify operator concerns.
• Perform planned maintenance and electrical safety testing of clinical equipment.
• Maintain CMMS reports and accurate inventory documentation.
• Supervise and instruct maintenance personnel in safe use and repair of equipment.
• Prepare, present, and explain equipment database reports.
• Establish on-call schedule and manage on-call responsibilities.

Skills

Clinical equipment servicing

Electronic circuitry knowledge

Maintenance planning

On-call coordination

Education

Associate's Degree in BME

Military training preferred

Tools

CMMS

Electrical test equipment

Job description

Mentor and train junior biomedical equipment technicians with in-service educational training on proper use and maintenance of equipment

Maintain compliance on company ISO:13485 certification standards/QMP policies and requirements Planning, organizing, and directing the growth, effectiveness and financial performance of the client contract in accordance with company policies and procedures

Implement KPI improvement strategies

Complete all required trainings

Analyze, repair, and test electronic and electromechanical equipment

Repair, install, maintain, calibrate, and inspect complex clinical equipment, instrumentation, and systems.

Perform planned maintenance and electrical safety testing of clinical equipment, devices and systems, and monitor completion of planned maintenance activities performed by outside vendors

Respond expeditiously to calls from clinical departments, and customers to evaluate and rectify valid operator complaints and concerns

Display effective client service in accordance with client satisfaction survey protocol

Provide input on client capital replacement strategies for medical equipment and the maintenance requirements

Lead team huddles and meetings

Flexibility to work augmented shifts based on unit needs and client contractual requirements

Maintain an orderly and functional working environment, ensuring tools and test equipment are calibrated and functional before use

Supervise and instruct biomedical equipment maintenance personnel in the safe use, application, testing, planned maintenance and repair of all types of clinical equipment technologies and systems

Mentor and train junior biomedical equipment technicians with in-service educational training on proper use and maintenance of equipment

Provide recognition for employee when programs are implemented with success

Manage disciplinary issues and other employee relations concerns with guidance from Human Resources

Complete annual employee performance evaluations, competency assessments, training plans, and merit increases on a timely basis.

Establish and administer on-call schedule; assume on-call responsibilities as necessary

Prepare, present, and explain the equipment database (CMMS) reports

Maintain accurate inventory and documentation on all equipment, inspections and equipment repairs and failures

Make recommendations to the Department Manager regarding service strategies on equipment; keep supervisor informed of activities, needs and problems.

Provide accurate and timely database management of CMMS in accordance with QMS policies and procedures

Review outcome of planned maintenance actions and make recommendations to department staff concerning improvements

Research and initiate orders for repair parts, working within established budget parameters. Generate purchase orders and effectively find second-source parts

Maintain accurate records of repairs, calibration, and tests

Perform other duties as assigned that are intrinsic to the successful operation of the business

QUALIFICATIONS:

Education:

• Associate’s Degree in biomedical equipment technology or electronic equipment or equivalent
• Military training preferred

Experience:

• Minimum of five years servicing a broad representation of clinical/patient care equipment in a hospital environment
• In-depth knowledge of electronic circuitry and technical aspects of the operation, repair, and planned maintenance of electronic and electromechanical equipment