Technical Manager

GTT; United States; Remote; USD 110,000 - 165,000; Full time

Job summary

GTT is seeking a Technical Manager to own the technical integrity and lifecycle of complex customer solutions. You will act as the primary technical advocate, translating business requirements into scalable solutions while ensuring alignment with security and networking best practices.

You will collaborate across Sales, Engineering and Service Management to drive RFIs/RFPs, audits, and continuous improvement, with an adaptive and globally distributed team.

Qualifications

• 5+ years in Telecommunications, MSP or enterprise networking.

Responsibilities

• Own the technical lifecycle of customer solutions
• Act as the primary technical point of contact
• Translate business requirements into scalable solutions
• Provide expertise across SD-WAN, routing and security
• Lead technical risk assessments and security reviews
• Support service reviews and continuous improvement
• Contribute to RFIs, RFPs and customer audits
• Collaborate across Sales, Engineering and Service Management teams

Skills

SD-WAN

Networking

Security

ITIL

Customer-facing

BGP

MPLS

Tools

Aruba Silver Peak

VeloCloud

Fortinet

Palo Alto

Cisco

Juniper

Azure

AWS

Job description

About the Role

As a Technical Manager, you will own the technical integrity and lifecycle of complex customer solutions, ensuring services align with both technical requirements and business objectives. You will act as the primary technical advocate, helping customers maximise value from GTT’s managed service portfolio.

What You’ll Be Doing:

• Own the technical lifecycle of customer solutions
• Act as the primary technical point of contact
• Translate business requirements into scalable solutions
• Provide expertise across SD-WAN, routing and security
• Lead technical risk assessments and security reviews
• Support service reviews and continuous improvement
• Contribute to RFIs, RFPs and customer audits
• Collaborate across Sales, Engineering and Service Management teams

What We’re Looking For:

Essential:

• 5+ years in Telecommunications, MSP or enterprise networking
• SD-WAN experience (Aruba Silver Peak, VeloCloud and/or Fortinet)
• Palo Alto and/or Fortinet security expertise
• Strong MPLS, BGP and QoS knowledge
• ITIL understanding and customer-facing experience

Nice to have:

• Cisco and/or Juniper expertise
• SASE, SSE, CASB, DLP, XDR or Vulnerability Management
• Azure, AWS or Google Cloud experience
• Experience supporting global enterprise customers

Why GTT?

Adaptive mindset:

You will be encouraged to learn, grow and develop new skills as priorities evolve.

Collective impact:

You will collaborate across teams and regions to deliver shared success.

Customer ownership:

You will take accountability for outcomes and help build trusted relationships.

Join a global, supportive team where your work makes a real impact and your development is a priority.

Our Commitment:

We are committed to creating an inclusive environment where everyone can thrive. We value diversity of thought, experience and background, and ensure fair and equitable opportunities for all.

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