Technical Loss Field Coordinator

TechLoss Consulting & Restoration, Inc.; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Compensation Package

Professional Development

Employee Referral Bonus

Medical, Vision, and Dental Insurance

401K with Match

HSA (Employer contributions)

Company Paid Life Insurance

Company Paid Short-Term and Long-Term

Disability

Paid Time Off and Holidays

Job summary

TechLoss Consulting & Restoration, Inc. in Charlotte, NC, seeks a Customer Service Coordinator to perform administrative duties and assist investigations involving technical equipment losses, while supporting engineers and managing client communications.

Requirements include 1–3 years in a customer-facing role and a high school diploma (bachelor’s preferred); strong technical aptitude and organizational skills are essential.

Qualifications

• 1-3 years of experience in a customer-facing role.
• High school diploma required; bachelor’s degree preferred.
• Strong technical aptitude and customer service mindset.
• Must be a self-starter with organizational skills.

Responsibilities

• Assist investigations involving commercial and industrial systems, communicating technical information verbally and in writing.
• Support engineers by monitoring project deadlines and ensuring milestones are met.
• Manage vendor and client relationships, verifying invoices/costs to budget.
• Create purchase orders for project expenses.
• Handle claims documentation and file management.
• Occasional travel as training or project volume requires.

Skills

Customer-facing experience

Organizational skills

Microsoft Office

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

TechLoss Consulting & Restoration, Inc. in Charlotte, NC, seeks a Customer Service Coordinator to perform administrative duties and assist investigations involving technical equipment losses, while supporting engineers and managing client communications.

Requirements include 1–3 years in a customer-facing role and a high school diploma (bachelor’s preferred); strong technical aptitude and organizational skills are essential.