Customer Service Coordinator

TechLoss Consulting & Restoration; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation Package

Career Growth

Diverse & Positive Work Environment

Professional Development

Employee Referral Bonus

Medical, Vision, and Dental Insurance

401K with Match

HSA (Employer contributions)

Company Paid Life Insurance

Company Paid Short-Term and Long-Term 

Disability

Paid Time Off and Holidays

Job summary

Alpine Intel in Charlotte, NC seeks an Electrical Field Coordinator to join our team full-time. The role involves coordinating field investigations of electrical systems, supporting engineers, and handling documentation and client communications in a dynamic, client-facing environment.

You will assist with vendor management, PO creation, and project tracking, while adapting to varying site conditions and travel as needed. A strong technical aptitude and team spirit are essential.

Qualifications

• Experience in a customer-facing role is required.
• Strong written and verbal communication skills are essential.
• Detail-oriented with good organizational abilities.
• Technical aptitude and ability to research information efficiently.
• Ability to work independently and in a team environment.

Responsibilities

• Assist investigations involving commercial and industrial systems and communicate technical information clearly.
• Support engineers by monitoring project deadlines and keeping client updates.
• Help manage vendor/client relations, including vendor research and budget verification.
• Prepare Purchase Orders for project expenses and document file communications.

Skills

Customer-facing

Communication

Organizational skills

Technical aptitude

Independent work

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Are you looking for a company who believes in world class employee culture and focuses on growing YOU professionally?

Welcome to Alpine Intel, a leader in the property insurance intelligence industry. We are currently seeking a full-time Electrical Field Coordinator to join our growing team in Charlotte, NC.

As a Field Coordinator at TechLoss Consulting & Restoration, you will be performing a mix of billable and administrative responsibilities related to the investigation of insurance losses involving technical equipment.

What Does Alpine Intel Offer You?

• Competitive Compensation Package
• Career Growth
• A Diverse & Positive Work Environment
• Professional Development
• Employee Referral Bonus
• Medical, Vision, and Dental Insurance Coverage
• 401K with Match
• HSA (Employer contributions)
• Company Paid Life Insurance
• Company Paid Short-Term and Long-Term Disability
• Paid Time Off and Holidays

Duties And Responsibilities

• Assist with investigations involving commercial and industrial systems, such projects will involve:
  • General information gathering, verifying lightning vs. power surge, researching products and pricing, cash value research, and communicating technical business information verbally and in writing.
  • Conduct a repair or replace research and analysis.
  • May conduct in-house inspections based on training and expertise.
  • Conduct weather and utility research.
• Claims documentation and file management.
  • Supporting engineers by monitoring project deadlines and ensuring milestones are being met.
  • Keep track of file communications to ensure clients are being updated regularly.
• Assist in vendor/client management including but not limited to vendor research and retention for a project, verifying invoices/costs to budget.
• Assist with purchase order (PO) creation for project expenses.
• Claims you will assist on may be related to all types of electronic equipment, including computer networks, medical technology, industrial machinery, telecommunications infrastructure, and manufacturing equipment.
• May be asked to complete other work or projects for the company as determined by management.

Qualifications

• 1-3 years of experience in a customer-facing role.
• High school diploma required, bachelor’s degree preferred.
• Must have a high degree of technical aptitude.
• Excellent written & verbal communication skills.
• Must exhibit critical thinking and customer service mentality.
• A self-starter with strong organizational skills and attention to detail will be successful in this position.
• Advanced computer and research skills to include Microsoft Office suite.
• Accountable for following through on commitments and completing such commitments with professionalism, quality, and integrity.
• Experience working independently and in a collaborative team environment.
• Occasional travel (dependent on training and project volume).

Physical Requirements

• Occasionally required to stand on one’s feet for prolonged periods of time.
• Occasionally required to lift and/or move objects weighing 25 - 50 lbs.
• Occasionally required to balance, stoop, kneel, crouch, or crawl.
• Frequently required to reach with hands and arms.
• Frequently required to use hands to finger, handle, or feel.
• Occasionally required to drive a vehicle for extended periods of time.
• Performs work in an office environment with noise levels consistent with an office, and on client sites which may be an industrial/manufacturing environment.

To learn more about us visit https://alpineintel.com/

Alpine Intel is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are an E-Verify participating employer.