Technical Lead – Enterprise Systems (Epicor)

ComTec Solutions, LLC.; United States; Remote; USD 115,000 - 135,000; Full time

Job summary

ComTec Solutions, LLC seeks a Technical Lead for the Enterprise Systems Group to guide the technical team in delivering solutions that meet scope and specifications. You will oversee onboarding, shadowing, training, and ensure training teams complete sessions while maintaining on-time delivery to clients.

You will work with consulting leads to provide design quality solutions, mentor engineers, and contribute to process improvements, all while supporting client satisfaction and team performance.

Qualifications

• Must be able to read, correctly interpret, develop, implement and test solutions based on the specifications document.
• Strong written and verbal communication skills.
• Pleasant and professional demeanor in all client and internal communications.
• Intellectually resourceful with sound judgment and effective decision-making abilities.
• Independent worker and able to work effectively on daily tasks without direct supervision.
• Strong organization skills and ability to operate efficiently throughout daily tasks.
• Owns issues through resolution and escalates appropriately; mentors when needed.

Responsibilities

• Utilize Software Engineering knowledge providing customized solutions to Epicor and external utilities.
• Develop and test solutions with attention to detail and accuracy.
• Document all modifications to client software according to company policy.
• Manage assigned queue to ensure the team is meeting deadlines and milestones.
• Provide classroom training to end users on Epicor technical tools.
• Mentor Technical Team Members as required.
• Assist in the hiring process of Technical Team Members.
• Assist with onboarding/training of new Technical Team Members.
• Actively contribute to development team process improvement, policies and procedures.
• Provide direction and escalation for ticket / task issues, and customer satisfaction follow up.
• Present ComTec in a positive light both internally and externally (i.e., be a champion for the company).
• Assist with performance and development of Technical Team Members.
• Develop and monitor yearly training plans for direct reports.
• Assist Director with quarterly performance reviews with direct reports.

Skills

C# / VB.NET

SQL Server

Progress Database

Crystal Reports

SSRS Reporting

Education

Bachelor’s degree or equivalent

Job description

ComTec Solutions, LLC seeks a Technical Lead for the Enterprise Systems Group to guide the technical team in delivering solutions that meet scope and specifications. You will oversee onboarding, shadowing, training, and ensure training teams complete sessions while maintaining on-time delivery to clients.

You will work with consulting leads to provide design quality solutions, mentor engineers, and contribute to process improvements, all while supporting client satisfaction and team performance.