Software Engineering Team Lead

ComTec Solutions, LLC.; Richardson (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

ComTec Solutions, LLC. is seeking a Technical Lead for the Enterprise Systems Group in Richardson, TX. You will guide the technical team to deliver Epicor-related solutions and ensure on-time delivery while mentoring staff and coordinating with consulting leads on quality design.

You will oversee training, process improvements, and escalation management, while maintaining strong client communications and delivering high-quality technical services.

Qualifications

• 4+ years of Microsoft .NET programming experience.
• Epicor application experience is a plus.
• Bachelor's degree or equivalent work experience.
• Ability to lead and mentor a technical team.

Responsibilities

• Lead the technical team to deliver all functions to agreed scope and specifications.
• Provide onboarding and training activities for the team.
• Manage queue and ensure deadlines and milestones are met.
• Provide classroom training to end users on Epicor tools.
• Mentor technical team members and assist in hiring/training new members.
• Contribute to process improvements and escalation handling.

Skills

C# / VB.NET

Microsoft SQL Server

Progress Databases

Crystal Reports

SSRS Reporting

Education

Bachelor's degree or equivalent

Epicor experience

Tools

Epicor ERP

Job description

Department: Enterprise Systems Group

Billable Hours Goal: 60% of worked hours

Position Type: Full Time

Travel Required: Minimal as needed

Job Summary

As the Technical Lead of the Enterprise Systems Group, you will lead the technical team to help ensure they are following processes to deliver all technical functions to agreed scope and specifications as well as provide ongoing client support. Streamline and provide onboarding activities by shadowing, training, ensuring training teams are completing training and other activities. Making decisions aimed at improving efficiency while at the same time ensuring no disruption of on-time delivery to customers. Directly working with the consulting leads to provide quality solution design.

Reports to: Manager, Enterprise Systems Group

Direct Reports: Systems and Software Engineers

Essential Functions

• Utilize Software Engineering knowledge providing customized solutions to Epicor and external utilities
• Develop and test solutions with attention to detail and accuracy
• Document all modifications to client software according to company policy
• Manage assigned queue, to ensure the team is meeting deadlines and other milestones
• Provide classroom training to end users on Epicor technical tools
• Mentor Technical Team Members as required
• Assist in the hiring process of Technical Team Members
• Assist with onboarding/training of new Technical Team Members
• Actively contribute to development team process improvement, policies and procedures
• Provide direction and escalation for ticket / task issues, and customer satisfaction follow up
• Present ComTec in a positive light both internally and externally (i.e., be a champion for the company)
• Assist with performance and development of Technical Team Members
• Develop and monitor yearly training plans for direct reports
• Assist Director with quarterly performance reviews with direct reports

Additional Responsibilities

• Troubleshoot, identify and evaluate alternative solutions to a problem
• Maintain daily timesheet and expense report entries and submit them accurately and timely
• Lead weekly team meetings.
• Attend Epicor Escalation Meetings
• Other duties as required

Requirements

Technical Skills

• C# / VB.NET (intermediate/Advanced)
• Knowledge of Microsoft SQL Server and/or Progress Databases (Intermediate)
• Crystal Reports development (Basic)
• Microsoft SSRS Reporting (Basic)

Soft Skills & Abilities

• Must be able to read, correctly interpret, develop, implement and test solutions based on the specifications document
• Strong written and verbal communication skills
• Pleasant and professional demeanor in all client and internal communications
• Intellectually resourceful with sound judgment and effective decision-making abilities
• Independent worker and able to work effectively on daily tasks without direct supervision
• Strong organization skills and ability to operate efficiently throughout daily tasks
• In general, owns issues through resolution although understands when to escalated a problem to another team member and whom to escalated too; accepts escalated issues; and mentors when appropriate
• Demonstrate empathy and professionalism with users at all times
• Work well with clients at all levels
• Operate with client satisfaction in mind
• Energy, enthusiasm and results-oriented

Education, Experience & Knowledge

• Related bachelor’s degree or equivalent work experience
• 4+ years of Microsoft .NET programming experience
• Epicor application experience a plus

Work Environment / Physical Demands

• Use of computer and office equipment
• Ability to remain calm in stressful situations
• Performs all administrative functions expected at this level

Additional Requirements

• Ability to schedule for evening or weekend work occasionally
• Valid driver’s license in your state of residence and reliable personal vehicle