Software Engineering Team Lead

ComTec Solutions LLC; Oregon; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Minimal travel

Job summary

ComTec Solutions LLC is seeking a Technical Lead for the Enterprise Systems Group in Oregon. You will guide a group of Systems and Software Engineers to deliver Epicor-based solutions, ensuring adherence to processes and on-time delivery.

You will also support onboarding, training, and process improvements while collaborating with consulting leads to design quality solutions. You will mentor team members, assist in hiring, and help manage performance reviews, while maintaining client

Qualifications

• Related bachelor’s degree or equivalent work experience.
• 4+ years of Microsoft .NET programming experience.
• Epicor application experience is a plus.

Responsibilities

• Lead the technical team to deliver Epicor and related solutions.
• Develop and test solutions with attention to detail and accuracy.
• Document all modifications to client software per company policy.
• Manage the team queue to meet deadlines and milestones.
• Provide classroom training on Epicor technical tools to end users.
• Mentor Technical Team Members and assist in hiring/training.

Skills

C# / VB.NET

Microsoft SQL Server

Progress Databases

Crystal Reports

Microsoft SSRS

Epicor knowledge

Education

Bachelor's degree or equivalent work experience

Tools

Epicor

Job description

DescriptionDepartment:Enterprise Systems GroupBillable Hours Goal:60% of worked hoursPosition Type:Full TimeTravel Required:Minimal as needed

JOB SUMMARY:

As the Technical Lead of the Enterprise Systems Group, you will lead the technical team to help ensure they are following processes to deliver all technical functions to agreed scope and specifications as well as provide ongoing client support. Streamline and provide onboarding activities by shadowing, training, ensuring training teams are completing training and other activities. Making decisions aimed at improving efficiency while at the same time ensuring no disruption of on-time delivery to customers. Directly working with the consulting leads to provide quality solution design.

REPORTS TO:

Manager, Enterprise Systems Group

DIRECT REPORTS:

Systems and Software Engineers

ESSENTIAL FUNCTIONS:

• Utilize Software Engineering knowledge providing customized solutions to Epicor and external utilities
• Develop and test solutions with attention to detail and accuracy
• Document all modifications to client software according to company policy
• Manage assigned queue, to ensure the team is meeting deadlines and other milestones
• Provide classroom training to end users on Epicor technical tools
• Mentor Technical Team Members as required
• Assist in the hiring process of Technical Team Members
• Assist with onboarding/training of new Technical Team Members
• Actively contribute to development team process improvement, policies and procedures
• Provide direction and escalation for ticket / task issues, and customer satisfaction follow up
• Present ComTec in a positive light both internally and externally (i.e., be a champion for the company)
• Assist with performance and development of Technical Team Members
• Develop and monitor yearly training plans for direct reports
• Assist Director with quarterly performance reviews with direct reports

ADDITIONAL RESPONSIBILITIES:

• Troubleshoot, identify and evaluate alternative solutions to a problem
• Maintain daily timesheet and expense report entries and submit them accurately and timely
• Lead weekly team meetings.
• Attend Epicor Escalation Meetings
• Other duties as required

Requirements

TECHNICAL SKILLS:

• C# / VB.NET (intermediate/Advanced)
• Knowledge of Microsoft SQL Server and/or Progress Databases (Intermediate)
• Crystal Reports development (Basic)
• Microsoft SSRS Reporting (Basic)

SOFT SKILLS & ABILITIES:

Must be able to read, correctly interpret, develop, implement and test solutions based on the specifications documentStrong written and verbal communication skillsPleasant and professional demeanor in all client and internal communicationsIntellectually resourceful with sound judgment and effective decision-making abilitiesIndependent worker and able to work effectively on daily tasks without direct supervisionStrong organization skills and ability to operate efficiently throughout daily tasksIn general, owns issues through resolution although understands when to elevate a problem to another team member and whom to elevate too; accepts escalated issues; and mentors when appropriateDemonstrate empathy and professionalism with users at all timesWork well with clients at all levelsOperate with client satisfaction in mindEnergy, enthusiasm and results-oriented

EDUCATION, EXPERIENCE, & KNOWLEDGE:

Related bachelor's degree or equivalent work experience4+ years of Microsoft .NET programming experienceEpicor application experience a plus

WORK ENVIRONMENT/PHYSICAL DEMANDS:

Use of computer and office equipmentAbility to remain calm in stressful situationsPerforms all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

Ability to schedule for evening or weekend work occasionallyValid driver's license in your state of residence and reliable personal vehicle