Technical Inside Sales Specialist

Relevant Solutions; Nederland, Northern (TX, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Relevant Industrial is seeking an Inside Sales Representative to provide customer-focused technical expertise and product selection directly to customers and in support of outside sales representatives within the Instrumentation and Automation unit.

This role entails processing orders, offering technical recommendations, and maintaining strong vendor relationships while delivering professional customer service and accurate record-keeping.

Qualifications

• Extensive phone communication experience in a customer service environment.
• Minimum of 4 years of experience in industrial distribution, manufacturing, or fluid power products.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• High School Diploma or GED required; additional education in a related field is a plus.
• Experience in inside sales, purchasing, sourcing, or replenishment is preferred.
• Strong written and verbal communication skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Receive and process orders via telephone, email, and fax.
• Provide order status updates and pricing information to customers.
• Offer technical specifications and recommendations to ensure customer satisfaction.
• Develop and maintain professional relationships with vendors to meet customer needs.
• Provide counter/will-call sales support for walk-in customers where applicable (location specific).
• Handle light shipping and receiving as needed where applicable (location specific).
• Enter and manage customer orders, quotes, returns, and credits.
• Research item availability and coordinate replenishment part orders.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer service

Communication

Teamwork

Problem-solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Relevant Industrial is seeking an Inside Sales Representative to provide customer-focused technical expertise and product selection directly to customers and in support of outside sales representatives within the Instrumentation and Automation unit.

This role entails processing orders, offering technical recommendations, and maintaining strong vendor relationships while delivering professional customer service and accurate record-keeping.