Technical Inside Sales & Service Specialist

Nvenia Llc; Wood Dale (IL); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA (Dependent Care)

HSA

Life Insurance

Short Term Disability

Long Term Disability

401-K

Paid Time Off

Paid Holidays

Job summary

nVenia is seeking a Customer Service Representative in Wood Dale, IL. You will assist customers to identify the correct parts, quote prices, and process orders for prompt delivery.

Excellent communication and technical aptitude are essential as you troubleshoot issues and coordinate with service teams to resolve questions. You will use ERP and CRM tools daily, read blueprints when needed, and strive to exceed customer expectations while building lasting relationships.

Qualifications

• 2-5 years of experience in Inside Sales or Customer Service.
• Associates degree preferred.
• Some experience with ERP Systems, Salesforce, and Microsoft Office.

Responsibilities

• Provide personalized customer experience and identify correct parts or solutions.
• Assist with technical issues, quote prices, and process orders promptly.
• Use ERP/ Bill of Materials and machine manuals to identify parts.
• Troubleshoot problems with Field Service, Engineering, and other teams.
• Document calls in CRM and follow up on quotes and orders.

Skills

Customer focus

Communication

Telephone manner

Teamwork

Technical aptitude

Technical knowledge

Blueprint reading

Order processing accuracy

Computer proficiency

Education

Associate degree preferred

Tools

ERP Systems

Salesforce

Microsoft Office

Job description

nVenia is seeking a Customer Service Representative in Wood Dale, IL. You will assist customers to identify the correct parts, quote prices, and process orders for prompt delivery.

Excellent communication and technical aptitude are essential as you troubleshoot issues and coordinate with service teams to resolve questions. You will use ERP and CRM tools daily, read blueprints when needed, and strive to exceed customer expectations while building lasting relationships.