Strategic Inside Sales Specialist

Nidec Drive Technology America Corporation; Glendale Heights (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Nidec Drive Technology America Corporation, located in Glendale Heights, IL, seeks an Inside Sales Representative to provide effective customer service support for internal and external customers, leveraging product knowledge and teamwork within the technical support group.

The role includes processing orders, supporting distributors and OEMs, reviewing specifications, using configurator tools, handling inquiries, and maintaining CRM/ERP records to meet customer expectations.

Qualifications

• Minimum of 5 years of customer service experience.
• Experience with gearboxes or related product preferred (3+ years).
• Ability to review motor specifications/drawings to select correct parts.
• Strong written and verbal communication skills.
• Team-oriented with cross-functional collaboration.

Responsibilities

• Process all sales orders within 24–48 hours.
• Provide second-level support to distributors and end users.
• Answer inquiries; manage quotes, order status, and CRM records.
• Maintain high order accuracy with minimal entry errors.
• Coordinate with production, shipping and engineering to fulfill orders.
• Prepare RMAs and manage returns/credits.

Skills

Customer service

Communication

CRM systems

ERP/MRP

Cross-functional teamwork

Tools

CRM software

ERP systems

Configurator tools

Job description

Nidec Drive Technology America Corporation, located in Glendale Heights, IL, seeks an Inside Sales Representative to provide effective customer service support for internal and external customers, leveraging product knowledge and teamwork within the technical support group.

The role includes processing orders, supporting distributors and OEMs, reviewing specifications, using configurator tools, handling inquiries, and maintaining CRM/ERP records to meet customer expectations.